Track Sales Add-on Not Working

  • Resolved richsadams

    (@richsadams)


    3 years, 3 months ago

    Opened a support ticket, but thought I’d post here in case someone else has this issue.

    I’ve installed Back In Stock Notifier for WooCommerce on my staging site and it is working as expected.

    I also purchased the add-on bundle and installed and activated the “Track Sales – Back In Stock Notifier for WooCommerce” add-on.

    I fully processed a sale by using the back in stock cart link in the notification email however the status displayed in the In Stock Notifier did not change from “Mail Sent” to “Purchased”.

    I’ve processed and completed orders with both credit cards and PayPal with the same results, no change in the In Stock Notifier status.

    Can you please assist?

    Thank you.

    • This topic was modified 3 years, 3 months ago by richsadams. Reason: Additional info
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter richsadams

    (@richsadams)

    I created a second support ticket for the paid add-on but have not received any reply.

    Plugin Author CodeWooGeek

    (@codewoogeek)

    Hello there,

    Good Day!!

    We’re here to assist you with this one.

    For your information we’ve already replied to your first support ticket on 20th August 2021

    As per WordPress Forum Rules we’re not allowed to discuss anything about premium/paid add-ons.

    As of now we mark this support thread as resolved due to the forum restrictions.

    Thanks.

    Thread Starter richsadams

    (@richsadams)

    Apologies, my client did not forward your initial response. I have it now. However I am unable to log into your HelpDesk to reply to the ticket. I created a new thread regarding that.

    Thank you.

    Thread Starter richsadams

    (@richsadams)

    BTW, the good news is that Track Sales Add-on appears to be working as expected after testing it on my client’s live site. No idea why it didn’t work on the staging site, but I’m just glad it’s working normally in the live environment now.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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