Track Events does not Work

  • Resolved leavai

    (@lparga)


    4 years, 8 months ago

    Hola a todos,

    Estoy utilizando el plugin de Sendinblue para Woocommerce y puntualmente en uno de mis sitios web no funciona el trackeo de eventos (solo recibo cart_updated & cart_deleted), pero necesito recibir todos los eventos como order_completed, order_processing, etc. Alguien tuvo este problema?

    Muchas gracias.

    Hello!

    I am using the Woocommerce plugin and on one of my websites the event tracker does not work (I only receive cart_updated and cart_deleted events and I need to receive the others as order_completed etc.). Has anyone had this problem?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Brevo

    (@neeraj_slit)

    Hello @lparga

    Thank you for reaching out!

    Could you share with us the Url of the shop you have issues with or url of the page with a product we can test? The team can investigate the issue.

    Thanks in advance!

    All the best,
    Sendinblue team

    I also have these problems, the same issue, cart_created or order_completed tracking never works, Worfklow in my Senduinblue account never detects them, but when I create a custom tracking event it gets sent to Workfflow, so it’s not the issue with the tracker script, but with the event I would say. You don’t need a demo URL, test it yourself, you’ll find that it does not work.

    Plugin Author Brevo

    (@neeraj_slit)

    Hi @zelimir83,

    Thank you for your message. So we can look into this for you please create a support ticket through your Sendinblue account or email us at [email protected] and provide us with admin access to your WordPress account (login url, username and password) and refer to this forum thread.

    This will allow us to review your event logs and investigate the issue fully.

    We look forward to hearing from you and assisting you with your request.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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