Totaly white page with link “Skip to content”

  • Resolved x3mwoman

    (@x3mwoman)


    4 years, 2 months ago

    Dear Sir or Madam,

    I have a problem, from time to time my website crashes and I only get a few links … one of them is “skip to content”, then an email address and links to social networks. What is wrong? Where did I go wrong?

    Thank you in advance.

    Best Regards,
    Milena M.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @x3mwoman,

    Sorry to hear about the issues noticed. Seems like the website is loading fine at the moment, so it’s tough to say on what might have caused the issue specifically to pinpoint what went wrong. Could we know how did you manage to bring the website back online when the issue occurred?

    Was it by clearing the cache? If yes, maybe the issue occurred due to “Clear full cache when post/page is updated” not enabled? The mentioned setting can be found under Hummingbird > Caching > Page Caching > Settings. If it wasn’t enabled, maybe you could check and see whether keeping it enabled helps such an issue from occurring.

    Also please make sure “File Change Detection” is set to “Automatic” under Hummingbird > Caching > Settings.

    The above should help with ruling out if its something caused due to cache. Please do let us know how that goes.

    Kind Regards,
    Nithin

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @x3mwoman ,

    We haven’t heard from you for over 2 weeks now, so it looks like you solved this issue on your site.

    Please feel free to re-open this ticket if needed.

    kind regards,
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)
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