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Resolved sanman89
(@sanman89)

4 years, 6 months ago

I’m using your plugin (shareaholic) for 4 years, and now your “total share count” is stopped.
You can see on my site, the article since 15 July 2020 not have “total share count” again.
So the last article that still have this, on 10 July 2020 (and the rest of old article).

Please fix this. What this share count feature removed? Or NOW only available to premium subscribers?

Attachment(s) :

Screenshoot 1 (on article that still have total share count) : https://imgur.com/Pvg2xIS
Screenshoot 2 (on article that NO have total share count) : https://imgur.com/e1xqTWO

PS : I have send your this question on my shareaholic account, since July 29, 2020 but until now there is no answer.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Shareaholic
(@shareaholic)

4 years, 6 months ago

Hi @sanman89

Thank you for being a long time user.

It looks like most of your share counts are from Facebook. Facebook recently updated their API’s where for the most up to date and accurate counts they now require authentication to fetch Share Counts.

We have a solution for this where you can enter your Facebook credentials that will enable authenticated API calls to fetch the most accurate Share Counts from Facebook. One solution that you can host (free) and the other that is hosted in the cloud by us (paid) and our servers do all the heavy lifting. The one that we host has some advantages that are detailed here. The choice is yours.

Self-hosted:

https://support.shareaholic.com/hc/en-us/articles/202809466-WordPress-Plugin-Share-Count-Proxy-API-Local-

Hosted:

https://support.shareaholic.com/hc/en-us/articles/360029500132-Share-Count-Proxy-API-Hosted-

Please enable one of these options and let us know! Note that you’ll need to clear your browser cache to see updated counts once you do.

ps. here’s a useful tool to check official share counts:
https://www.shareaholic.com/sharecounter?url=https://www.tionghoa.info/perjalanan-dinasti-qing-qing-chao-dinasti-terakhir-tiongkok/
Thread Starter sanman89
(@sanman89)

4 years, 6 months ago
Looks like the only way to fix this is, user must subscribe to your premium plan for $ 8/month ??
- This reply was modified 4 years, 6 months ago by sanman89.
Plugin Author Shareaholic
(@shareaholic)

4 years, 6 months ago

Hi @sanman89

Not quite. As we mentioned:

One solution that you can host (free) and the other that is hosted in the cloud by us (paid) and our servers do all the heavy lifting. The one that we host has some advantages that are detailed here. The choice is yours.

Self-hosted: (built into plugin)

https://support.shareaholic.com/hc/en-us/articles/202809466-WordPress-Plugin-Share-Count-Proxy-API-Local-

Viewing 3 replies - 1 through 3 (of 3 total)

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