Thanks for the quick reply. Here is the problem we are experiencing. We are using the badge theme to display 2 random reviews, the star rating, and the total number of reviews. It’s set to collect reviews daily. In the admin, we see the latest reviews and to review count is correct. On the front end, the reviews are current, but the total count was wrong. I added the short code to display the count on another page and it displayed the same wrong number.
After reading this forum I cleared the cache and the total number updated. We have already gotten another review so I will monitor it and see if the number updates this time.