Total Reviews not sync

Hello @iggy08,

Have you checked the Retrieved data from Google? If it shows a lower total of reviews, then it’s likely that new reviews have been added since the last sync.

You can manually trigger a sync in Advanced under Clear Cache.

If you continue to experience this issue, please get in touch on here or through the support link.

– Noah

Thank you @designextreme.

So I will always reset the plugin from Advance to Update the Total Reviews on my Site?
There is no way that it will automatic update when Google reviews is added? Please let me know thanks.

• This reply was modified 5 years, 3 months ago by iggy08.

@iggy08,

It should synchronise automatically; there is no need to reset your data. In any case, just press the Clear Cache button rather than a reset.

I recommend downloading this plugin to manage your automated tasks (Cron): Advanced Cron Manager.

I’d recommend setting the data to sync every hour if you expect a lot of new reviews, otherwise daily is fine for most purposes.

All the best,

Noah

@designextreme

Sorry but where can I see the Clear Cache button, I only see a Reset button.
I will try that plugin as well. Thanks for you help!

Please update to the latest version.

I have this issue as well, do I need to go in there and clear the cache periodically or will this update on its own?

@bnrbranding The cache will clear after an hour and the reviews are checked and collected either hourly, daily or never (depending on your setting for Updates). There is no need to clear the cache manually.

If you experience any issues, please let me know the steps leading up to this and I’ll resolve this in a subsequent release.

Thanks for the quick reply. Here is the problem we are experiencing. We are using the badge theme to display 2 random reviews, the star rating, and the total number of reviews. It’s set to collect reviews daily. In the admin, we see the latest reviews and to review count is correct. On the front end, the reviews are current, but the total count was wrong. I added the short code to display the count on another page and it displayed the same wrong number.

After reading this forum I cleared the cache and the total number updated. We have already gotten another review so I will monitor it and see if the number updates this time.

@bnrbranding, thanks for the specific details.

I’ll check the total tally is being refreshed properly after the Google Business sync and make some changes here if needed.