total problem price per meter product sheet and basket total

  • hello, there is a problem with the plugin Flexible Quantity – Measurement Price Calculator for WooCommerce, reported by a customer. On a product the customer enters the desired length and the price for the length corresponds, the problem arises when the customer puts in the basket, 15 m costs 18 € and when I put in the basket it costs 270 € the plugin is 15m x18 € instead 1.20 € per m, everything is well configured I also have the latest woocommerce update of your plugin. This happens on all products using your plugin https://www.boutique.alatelierdelacouture.fr/produit/biais-couture-satin-rouge-30-mm/

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hi @tshopb

    Thank you for contacting us. Could you check on your cart page (admin dashboard) is there block cart set? If yes could you change it to classic [woocommerce_cart] shortcode set up?

    Does the problem still exist? If so, could you tell me the WordPress, our plugin, and PHP versions you are using on your store?

    Can you send a screen showing the calculation settings?

    Many thanks

    Thread Starter tshopb

    (@tshopb)

    hello, I have the short code [woocommerce_cart] on my cart page. WordPress versions: 6.7, your plugin version: 2.1.8 and PHP version: 8.3.12.

    the problem is on the whole store in fact and I don’t know for how long actually

    Plugin Support rzepsen

    (@rzepsen)

    Ok

    Could you send me a screen providing plugin/discount template setup? I need to verify it on my test environment.

    Regards,

    Thread Starter tshopb

    (@tshopb)

    I responded to your email directly from my inbox and sent a screenshot on Friday.

    Plugin Support rzepsen

    (@rzepsen)

    Unfortunately I can’t find a message from you. Can you send the screen I requested in a previous message?

    Thread Starter tshopb

    (@tshopb)

    je ne peux pas joindre de fichier image ici directement, je viens de vous répondre directement, ou donner moi une adresse mail pour vous envoyer les captures d’écran.

    Plugin Support rzepsen

    (@rzepsen)

    Thank you for getting in touch on the official plugin forum.

    I will provide information about the cause of the problem when we complete the investigation.

    Plugin Support rzepsen

    (@rzepsen)

    Hi @tshopb

    Thank you for your patience.

    We apologize for the inconvenience, the problem has been reported, and our technicians are trying to resolve it as soon as possible. As soon as I receive further information on this subject, I will notify you immediately.

    In case of further questions, please contact me.

    Best Regards,

Viewing 8 replies - 1 through 8 (of 8 total)
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