Total price amount changes after changing order to “Completed”

  • Hello support,

    I have a strange bug using the plugin YITH Woocommerce Gift Cards. Everything works as expected including the purchase process.

    However once I try to use the gift card to buy a product, it works correctly as well – the order is created in stage of “Processing” with the correct price total (Product price – gift card amount). When I change the order status to “Completed” (once the shipment is ready), the total price amount changes and ignores the gift card value (Product price – 0).

    This creates a mess in the invoicing system (it should be invoiced for the same amount as the customers pays).

    Have you encountered such issue?

    Thank you!

    Tomas

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Fran Mendoza

    (@franmglez92)

    Hi there,
    thanks for contacting us!

    This issue is generated when the order is manually updated, as the order totals are recalculated and WooCommerce is not considering the value of the gift card that should be subtracted. To prevent this, the plugin has a method to add a negative fee with the gift card value when the order items are saved, but it seems that for some reason it’s not working on your site, could you let us know if this issue is happening when adding the gift card in the default plugin field, when using the WooCommerce coupons fields or in both cases, please?

    We look forward to your response.

    Have a nice day!

    Thread Starter tomasnguyen

    (@tomasnguyen)

    Hi there,

    looks like the issue is generated only once I use the default plugin field. When I use the Woocommerce coupons field, it works correctly.

    Is there an option to turn off the default plugin field and keep only the woocommerce one?

    Thank you!

    Tomas

    Plugin Support Juan Coronel

    (@juaancmendez)

    Hello Tomas,

    I see that you use the premium version of the plugin, so to receive support you will have to open a premium support ticket, since this forum is dedicated to the free version.

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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