• Resolved masel1951

    (@masel1951)


    The format of the simple template changed in the 2.12.1 update. The invoice no longer shows the total order and the “discount” (actually the amount prepaid)

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    The totals in the Simple template are the same as those printed in the WooCommerce email. Can you check whether the total is still shown in the WooCommerce email?
    Is the total gone completely?

    Where is this ‘amount prepaid’ coming from? How are you applying this as a discount?

    Thread Starter masel1951

    (@masel1951)

    I am unsure what email you are asking about. We use your plugin to generate PDF’s that we include with orders. The old version had

    subtotal
    discount
    shipping
    total

    The new version is missing these items. I can email copies if you would like to see them.

    Plugin Contributor Ewout

    (@pomegranate)

    I am referring to the email that WooCommerce sends to you and your client when an order is placed on your site. This contains the order totals in the email body and they are generated using the same functions that the PDF invoice plugin uses. Could you post a screenshot of the invoice as well as the totals that you see in the email?

    Thread Starter masel1951

    (@masel1951)

    The email does not show a total either.

    I posted the old version of the invoice for an order
    https://dioxidematerials.com/pdf/old%20version.pdf

    And today’s version with the info missing

    https://dioxidematerials.com/pdf/Invoicetotalmissing.pdf

    I will see if I can see anything with the woocommerce emails

    Thread Starter masel1951

    (@masel1951)

    I wanted to let you know that I found the problem. Two plugins were updated at the same time yesterday, and the other plugin was the problem.

    Plugin Contributor Ewout

    (@pomegranate)

    Glad you found the issue! I would recommend taking those pdf files offline again for privacy reasons (not sure if the address is private, but i want to mention it just in case!)

Viewing 6 replies - 1 through 6 (of 6 total)
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