Total and Quantity are not updated

  • Resolved MoyaYeva

    (@moyayeva)


    3 years, 3 months ago

    Hi!
    First of all, thanks a lot for the plugin!
    I’ve tried many others, and yours is the first one that worked for me.
    I plan to buy a PRO version, but I’m testing the free functionality for now.
    Now I see problems like this:
    The quantity and total on the event page are not updated. When adding and removing tickets, the quantity and total do not change.
    I would be grateful for your answer!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Md. Abdullah Al Mahim

    (@aamahin)

    Ticket count only when the order status is Processing/Completed. I guess your testing site order status is not Processing/Completed after the order is placed, you can change the order status to Processing/Completed to check the ticket count working or not.

    If the order status is Processing/Completed and still the ticket count not working then I request you to please open a support ticket in the PRO support forum on our website the core developer team will assist you to fix this issue directly.

    Thread Starter MoyaYeva

    (@moyayeva)

    Thanks for the fast reply!
    I had something else in mind. I am sorry for my bad English. I mean updating the Quantity and Total values in the Event add cart section in the frontend Event page. I can see a Javascript function that is responsible for this action, but it doesn’t work. I click on + in the ticket purchase form, the number of tickets in the field is increased by 1. But at the bottom of the form, the Quantity and Total values are 0. You can see the screenshot there.
    Thanks!

    Plugin Contributor Md. Abdullah Al Mahim

    (@aamahin)

    Thanks, I can see there is a consol jQuery error which is created by the Currency Switcher plugin, So can you please deactivate the Currency Switcher plugin and try again to load the event details?

    If it’s not solved the issue, I request you to, please open a support ticket in our PRO forum on our website. The development team will directly assist you to fix this issue quickly.

    Thanks & regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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