Torque Pro sites are broken

  • Resolved Paul

    (@paulherrmann)


    2 months, 3 weeks ago

    Today I noticed something very scummy. It looks like the shortcodes for torque pro are all broken.

    [ba_animated_text

    In order to verify that it was Torque, I searched google and found countless other sites with the same issue.

    I have no idea why you guys think its ok for the lite plugin to disable the premium plugin, or change all its shortcodes, or whatever the issue is, but this is beyond despicable.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Paul

    (@paulherrmann)

    And no: This is not a commercial support issue, it’s an issue where a plugin developer updates a very core feature of their plugin making the commercial plugin unusable. Essentially a bait-and-switch.

    To anybody affected, rollback to Version 3.6.6.

    Here is the update prompt from Version 3.6.6 to Version 4+. No warning that this update breaks your site, no email, nothing.

    https://snipboard.io/xvdbLi.jpg

    • This reply was modified 2 months, 3 weeks ago by Paul.
    Plugin Support M. Asif Hossain

    (@asifsiam97)

    Hello @paulherrmann ,

    We understand your frustration and sincerely apologize for the confusion. It appears that you are referring to the discontinued plugin Divi Addons Pro (previously known as Brain Addons), which was deprecated over 2 years ago.

    The current version of Divi Torque Pro does not rely on the Lite version, unlike the old Divi Addons plugin.

    Please reach out to our support team directly for assistance with this issue, and we will do our best to help resolve it.

    Please open a support ticket from here: https://diviepic.com/contact-us/

    Best regards,
    Asif Hossain
    Plugin Support

Viewing 2 replies - 1 through 2 (of 2 total)
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