Tooltips for mobile browsers

  • Resolved wemnael

    (@wemnael)


    4 years, 4 months ago

    Hello,
    I use multi-step donation form. On “Choose Amount” page, I have Multi-level Donation. At Text, I give a very good description for each amount. The problem is that, on touch devices, those tooltips don’t appear, unless you hold the finger on the button for 2 second – which is unlike to happen for normal users. So, users using touch devices most likely will not see the tool tips. User just tap on the amount and don’t hold. How can I show the tool tips on tap for touch screen devices? Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey @wemnael,

    There aren’t any tooltips on the Multi-level Donation form on the front-end, but you can click any links in the admin dashboard from a touch device to be taken the associated doc of the settings screen. Are you using a specific touch device to see tooltips on the front-end?

    Thread Starter wemnael

    (@wemnael)

    Dear Michael, please see this screenshot:
    https://photos.app.goo.gl/bAKxKoAZwrMUVYnt5

    It looks like you’re using a paid add-on for GiveWP and the moderators of this forum do not encourage discussions around paid products, so you can reach out to the team at https://givewp.com/support/.

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi @wemnael,

    Happy to help you!

    I’ve tested the tooltips on my test site and when I clicked on it, the donation level description showed up. I’ve recorded a video for you: https://vimeo.com/440674337

    This involves the recurring donations add-on, so we are not allowed to offer support on this forum. However, we are more than happy to help you through Priority Support. You can send us a message via https://givewp.com/priority-support/

    Your success with online donations is our number one priority.

    Please let us know if you have further questions on this or need any additional assistance!

    Thread Starter wemnael

    (@wemnael)

    I understood. Thank you. I think it works when you “hard press”, but if you just press
    very gentile, it will no show up. It would be useful to be more sensitive.

Viewing 5 replies - 1 through 5 (of 5 total)
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