Tooltip not showing

Hi @jon_arnold,

This is due to a JS error, which you can see in the browser console.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please follow-up with your findings,
Best,
Nico

Hi Nico-

Thanks for following up.

I disabled all plugins except the Events Calendar and Event Tickets, and the problem still persisted.

Please advise.

Thanks!

Jon

Pinging this again.

Hi,

Please note we only respond to the WordPres.org forums once a week and it is against WordPress policy to ping a topic.

I am still seeing a javascript error in the console.

Disabling all the other plugins and changing themes did not help?

I am not see any other reports of this so not sure what is unique to your site.

DO you have any custom templates in your theme in this directory:

yourtheme/tribe-events/?

Also do you have any caching plugins active?

Thanks

Hi Brian,

I’m sorry- I only tested for plugin conflicts and not the theme. In fact, the bug is present in the theme demo. I will take it up with them.

Sorry!

Jon

No Worries. Let us know what you find out.

The theme author is claiming that it is a plugin problem. I am pretty sure this is NOT the case. I found the tribe-events folder in the theme directory and when I renamed it, the problem went away.

Is there a way to find out which exact file is causing the conflict so that I can get it solved? Looking at the JS console, it looks like there is some problem in setting the “a” variable.

Howdy Jon,

It looks to me like you found a fix since we last talked. The tooltips are now showing in Chrome on Windows.

You can find out which file is specifically conflicting by renaming the files in/tribe-evemts/ one at a time. I would start with any JavaScript files in there. If you still need help with this do let us know.

Cheers!
– Brook

Howdy Jon,

It looks to me like you found a fix since we last talked. The tooltips are now showing in Chrome on Windows.

You can find out which file is specifically conflicting by renaming the files in/tribe-evemts/ one at a time. I would start with any JavaScript files in there. If you still need help with this do let us know.

Cheers!
– Brook