Took my website down twice.

  • DWQA works well in isolation and I like its functionality, but it doesn’t play nicely with other plugins which use ReCaptcha. Instead of warning of a conflict, it took my site down (front- and back-end) as soon as it was activated. After I informed Design Wall of this, they explained how to delete a couple of lines in their scripts to work around the conflict. “What hapens when I upgrade?” I asked. No reply so far but I found out when I upgraded DWQA today. My test site went down with a fatal error. Fortunately I run a duplicate site for testing, but I’ve removed DWQA from my live site as a precaution against other admins attempting to upgrade.
    I don’t think it’s reasonable to expect customers to use Cpanel to bring their websites back up after installing a plugin, and other vendors manage to detect similar errors.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author DesignWall

    (@designwall)

    Hi Andy,
    I apologize for my late reply on our support page that led to the crash of your site. I should have sent you a warning message before upgrade to avoid this situation. My apology.

    We could not foresee all the possible cases when it comes to compatibility between plugins. We did include a code to check the duplication of existing library (like if this one exists then it shout not be added again). Apparently this was not a perfect solution and when the order of installed plugins changed, the code did not work properly.

    Anyhow, we will fix it and provide a better solution. We will release version 1.2.9 and fix this issue completely. Expected release date is on June 9 Please bear with us!

    As for now, please re-do the trick:

    Please go to <plugin-folder>/dw-question-answer/dw-question-answer.php, remove lines 46 to 48

    if( ! defined(‘RECAPTCHA_VERIFY_SERVER’) ) {
    require_once DWQA_DIR . ‘inc/lib/recaptcha-php/recaptchalib.php’;
    }

    Regards

    Plugin Author DesignWall

    (@designwall)

    Hi Andy,
    Sorry that we had a delay in releasing an update version for the plugin.
    It took longer than we expected. We have fixed your issue in our latest version 1.2.9 of the plugin (https://www.designwall.com/blog/wordpress-qa-plugin-dw-question-answer-v1-2-9-got-new-single-question-ui/)
    Please give it a shot and update the plugin to see the result.
    (Please back-up your site before update)

    Regards,

    Thread Starter Andy Nicol

    (@andy-nicol)

    Many thanks, the plugin updated correctly and works with the re-captcha on registration and contact form.

    It was worth waiting for, as I can’t find a comparable plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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