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  • Thread Starter Alex Sirota

    (@asirota)

    OK it looks like it is forcing people to change their password when they try to login with their account and that’s causing a redirect. Allowing wp-admin access for the Subscriber role takes them into wp-admin and asks for a password update there. Is there an option somewhere I can set to turn off password resets on initial login?

    Thread Starter Alex Sirota

    (@asirota)

    I found the issue — I imported users with a plugin that had a metadata flag of “force users to change their password on first login” — this unfortuantely took them to wp-admin to do that but Ultimate Member was fighting with it to go to their profile, causing an infinite redirect. A classic conflict in features.

    Here’s the docs in import users plugin “import-users-from-csv-with-meta” I was using

    Force users to reset their passwords

    • This option will force users to go to their edit password screen after being created with this plugin. As this is an option that deals with profile screens and password edit actions that can change,?you should be careful if you use a plugin to modify any of these functions.
    • We?support the standard WordPress method and WooCommerce. But if you use other plugins that modify these views or actions, you may have problems with infinite redirection loops with users who have this option checked.
    • If you suffer from this redirection loop problem, apart from not using this option again, you can solve the problem for users already created by deleting the metadata that controls this action. Just use the following button to do so:

    There is a button to clear this metadata, and when I cleared this flag you can login properly without the redirect.

    Plugin Support yuriinalivaiko

    (@yuriinalivaiko)

    Hello @asirota

    Ultimate Member does not redirect users if their password is incorrect. Redirects may be because plugins conflict. Try to do a conflict test.

    You set the “Require Admin Review” option in the “Registration Status” setting for the Subscriber role.

    The website should send users the “Account Approved” email when their accounts are approved. This email may contain a line Set your password: {password_reset_link}

    Remove this line from the email template if you don’t want to force new users to change their password. Screenshot: https://prnt.sc/54tvFLnkaIny

    Regards

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