Too clustered and many bugs

  • Many nice features that do much more than other plugins.
    But, sometime more is too much.
    The plugin is very clustered with too many options, that is why it also has many bugs.
    I would recommend The Plus to stop creating new features (85 is more than enough).
    Instead, concentrate on simplifying and perfecting the existing features.

    • This topic was modified 7 months, 2 weeks ago by davidbega.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author POSIMYTH

    (@posimyththemes)

    Hello @davidbega,

    We are sorry to hear your experience. But, We would love to understand your problem in depth and help you resolve each of them.

    Bugs : Most common reason for any plugin’s bugs in WordPress Ecosystem is 3rd party plugin, theme or any custom CSS conflict. There must be similar reason for those bugs. Either we have tested multiple ways and already we are having thousands of users using this plugin. Have you submitted ticket with you bug or would you mind sharing ticket with us? We will dive deeper and surely resolve issues for you.

    More Options : Sorry to know more options making it complex for you. We have build some widgets/features for advanced users with complex needs and we can totally understand it can be difficult sometimes for moderate or beginner users. But, We are working on one system where you can simply enable “Beginner Friendly – Moderate – Advanced” mode from settings and things will be seen accordingly.

    Refund : We have most friendly refund policy in WordPress Ecosystem of 60 days. We even process refund on renewals as well. If you buy any product of POSIMYTH, We are having more than 5 products https://posimyth.com/our-products/ and all of them covered under our most friendly refund policy. You might got delay in response due to weekend. We are assure you, You will get full refund soon or may be you already got response. FYI : You may ask for refund at https://store.posimyth.com/helpdesk/ and if you do not want to answer anything and directly go with refund, just type “Do not ask me any question and I want to go straight to refund as per your 60 days refund policy.” and you are good to go. On alternate way, We always try to help as 99% of such bug related refund request resolved just looking at their site.

    Plugin Contributor Sagar Patel

    (@sagarpatel124)

    Hello @davidbega,

    I am founder of POSIMYTH, a company behind The Plus Blocks and 4 more products.

    I must add here that, Never worry on refund policy ever. As our support team mentioned, we are having most friendly refund policy and you can opt for that anytime even if your renewals are charged. I personally take all responsibility for all those refunds.

    On top of that, We are sorry to see you go but We really wanted you to checkout in future as we are coming up massive upcoming release with performance, UI and other improvement in plugin. On top of that connection with wdesignkit.com and uichemy.com will be massive with this plugin. Stay tuned! We are always open for feedback so kindly share if you have any.

    Plugin Author POSIMYTH

    (@posimyththemes)

    Hello @davidbega,

    We got your ticket (#11655) on helpdesk and we found, That refund was delayed because you haven’t responded to us. We had asked some questions there and may be you missed that email. We were waiting for your response and so no other steps have been taken.

    We have processed refund now based on this conversation but you may check above ticket to making sure, we already have responded on same day as you raised ticket.

Viewing 3 replies - 1 through 3 (of 3 total)
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