Too many bugs and not intuitive enough

    • Can’t import from CSV – most of the time it fails or stalls
    • Can’t tell CSV import function to use semicolon (not comma)
    • Can’t import WordPress users
    • Past in contacts don’t work well
    • When creating custom fields, you can’t see all the fields that already exists
    • Can’t edit existing fields.
    • When creating a form, it’s not clear that you will only get the short code AFTER saving.
    • No detection/notification about that WP sending service (in my case external SMTP) is not working. Sending test email appear to be working when it’s not sent.
    • Documentation is inside documentation of another plugin (WP funnel) – that’s super confusing and just weird.
    • Export to HTML don’t work
    • Export to MJML don’t work
    • Hard to see the email after it’s send
    • Can’t export sent emails to HTML or MJML
    • Form builder have no templates for regular forms, only pop-ups and bars and so on.
    • Can’t easily strip styling form forms to let theme take over
    • Can’t set form styling globally. We don’t use rounded corners, and I need to go ind to strip that border radius of every element.
    • Overall, the backend UI have too much styling, and would be better off looking a little more like WordPress core.
    • I find no way of inspecting and controlling the design and styling of the content of short codes used for unsubscribe confirmation, preference page and optin_confirmation.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support C S Sultan

    (@cssultan)

    Hi @linuslorentzen , thanks for sharing your view on our plugin in detail.

    We are sorry you had a bad experience. But I would like to get a chance to improve this.

    If you can reach us in support, maybe we can help you with the bugs you are facing. For example, the CSV import issue, or email export issue, are not common. We use these features ourselves on our website regularly. So we would like to get a chance to help you out on the matter.

    Meanwhile, we are always looking for suggestions to improve our plugin. I can see most of the other queries are regarding our UI being confusing to you to some extent. I will make sure we will work on improving our UI.

    But all I ask for is for you to give us a chance to improve this rating. Do let us know how we can fix this for you.

    Do reach us in support, and we will be happy to help you with the issues you are facing so that you may start using the plugin for better results.

    Do let us know.

    Thread Starter linuslorentzen

    (@linuslorentzen)

    Thanks C S Sultan, for your replay.
    If you improve on a handful of these issues, I will be happy to update my rating.

    In the meantime, I just found yet another issue. On the pages (unsubscribe confirmation, preference page and confirmation page) a custom styled container is forcefully put in place so that pages are nearly impossible to style to look like the rest of my site. Why this container? I just ask why – it takes more of you to add it, and it does no good. Just use the theme’s default page template and let users edit that.

    Plugin Support C S Sultan

    (@cssultan)

    Hi @linuslorentzen , we are working on making the plugin-generated pages visible for admins easily and we will include default editing options.

    I really appreciate you giving us these suggestions. We will work on improvements and let you know. Then hopefully you can update the rating.

    Plugin Support C S Sultan

    (@cssultan)

    Hi @linuslorentzen , you would love to know that we have already resolved most of the issues you reported here.

    1. Can’t import from CSV – most of the time, it fails or stalls. Can’t tell CSV import function to use semicolon (not comma).

    ~ We optimized the import process and now you can easily do that. The CSV import function now has both comma and semicolon support.

    2. Can’t import WordPress users

      ~ The issue with importing a large number of WordPress users has been optimized and resolved. You may now import users in bulk.

      3. Paste in contacts don’t work well

      ~ We have added all the necessary instructions in the plugin for you to paste contacts properly and import them.

      4. When creating custom fields, you can’t see all the fields that already exist.

      ~ This was a great suggestion, and we have implemented it in the last Mail Mint versions. (See image) https://prnt.sc/ktRjjaBhcjhU

      5. Can’t edit existing fields.

      ~ You can now edit existing fields as well. (See image)

      6. When creating a form, it’s not clear that you will only get the shortcode AFTER saving.

      ~ Now, you will be able to get the shortcode of a form as you start creating the form. (See image)

      7. No detection/notification about that WP sending service (in my case external SMTP) is not working.

      ~ We have added a warning message for people who may not have it set up properly to help with this.

      8. Documentation is inside documentation of another plugin (WP funnel) – that’s super confusing.

      ~ We have started working on a brand new way to control our documentation. In this case, WPFunnels and Mail Mint will have separate pages for their docs, and hopefully, it will solve this confusion.

      9. Can’t export emails to HTML or MJML

      ~ Now you can copy and paste the HTML in the email builder or for a sent email.

      10. Hard to see the email after it’s send

        ~ You will now be able to preview the email even without going into the email builder, right on the initial campaign area. (See image)
        And you will be able to send test emails from the preview area as well. (See image)

        11. Form builder have no templates for regular forms, only pop-ups and bars and so on.

        ~ We have added a few regular form templates.

        12. Can’t easily strip styling form forms to let theme take over.

        ~ We have added options to do this.

        13. Can’t set form styling globally.

          ~ As we are extending Gutenberg, this is something that is taking a bit of time. But we are working on this for our lead forms and plan to introduce this in one of our upcoming sprints.

          14. No way of inspecting and controlling the design and styling of the content of short codes used for unsubscribe confirmation, preference page and optin_confirmation.

          ~ You will be able to view & edit the pages even from your admin account so that you may design these pages. And you will be able to add custom styling to them using custom classes. So, this will now be in your control as well.

          As you can see, we have solved most of the issues you reported. We would really appreciate it if you could take some time to take a look at the plugin again, and hopefully, update your rating.

          Thank you for your valuable feedback. Looking forward to your improved rating & feedback.

          Cheers.

          Viewing 4 replies - 1 through 4 (of 4 total)
          • The topic ‘Too many bugs and not intuitive enough’ is closed to new replies.