Too Many Abandonded Emails

Hi,

I am sorry for the delay in response. As we were on the leave yesterday due to Independence day.

Can you please confirm that you are getting emails in every day for the same abandoned cart? It would be great if you can explain your query with example. It would help me to understand the issue in better way.

Can you please share with us screenshot of Email Template page?

Regards,
Chetna Bhutka

Hi Chetna,

After I did my “ABANDON CART TEST” I received the same email, 4 times in 1 week [every 2 days].

The 1st email was sent out 6 hours after I abandoned cart, & not one hour like I asked.

I would like to send 2 abandoned cart emails ONLY to the customer.

The EMAIL TEMPLATE PAGE is set to send after “1 hour after abandonment”

Thank you.

Hi,

Thank you for explaining your issue.

Can you please let me know you are facing the same issue for logged-in user or guest user?

Once you have received first reminder email then can you kindly let me know you had accessed cart page link from the email notification and then again leave the site?

I have abandoned a cart on your website as a guest user for the testing purpose at 6:05 PM IST and let you know about abandoned cart reminder email once I will receive it.

Kindly drop us an email on “support at tychesoftwares dot freshdesk dot com” where we can further discuss on it.

Regards,
Chetna Bhutka

Hi Chetna,

1) YES. Same issue for logged-in user and guest user.
2) NO. User has not accessed cart page link from email notification.

I want the user to receive 2 abandoned cart emails after they abandon their cart and leave it at that. I don’t want to bother my potential client.

Thanks! Lauren

Hi Lauren,

Thank you for answering my questions. I get your point. I will have to find out cause of an issue.

I have received your email on our ticketing system and replied on your email address.

Regards,
Chetna Bhutka