Told BLC Only Needed Starter Plan

  • Installed BLC Plugin and was prompted to upgrade my membership. I selected Pro and paid $150 for an annual membership as I was planning to install on two primary and two staging sites (WPMU DEC unfortunately counts these as separate sites for licensing purposes). When I tried to use BLC, it told me I had reached the tree site limit as the Pro membership actually has three plans WITHIN that plan and the lowest (Standard) has a three site limit. Confusing! When I contacted support I was told:

    be absolute honest with you, you don’t need pro level for using BLC. So, let’s sort this out for you.

    She was nice enough to process a refund which I hope to see, but when I cancelled and restarted the membership at the Starter Level, I am prompted by BLC:

    Upgrade

    Upgrade your membership to start using Broken Link Checker

    So the Plans are not clearly articulated and WPMU DEV support conveys wrong information.

    I’m deleting this plugin and resigned that I won’t get the last wo hours of my life back!

Viewing 1 replies (of 1 total)

  • Hey @dmaustin

    Thank you for your feedback! Though we’re sorry about any issues with the sign-up there ??

    I’ve checked your account with us and I can confirm you’re on the free plan, thus should be able to use the new Broken Link Checker without issues as it does not require any premium membership.

    If you are still willing to give us a chance, please don’t hesitate to contact us through this page: https://wpmudev.com/contact/

    Our team will be happy to help you further.

    Best regards,

    Dave

Viewing 1 replies (of 1 total)
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