Toggled Sections Grayed out intermittently

  • I’ve been designing a new skills survey form with Smart Grid and really loving it. It hasn’t given me any problems and I’m getting emails properly. However, when I released a test version to my co-owners, one of them had problems.

    I have skill sets clustered into toggled containers, for instance Website Development, Data, Software Languages, Development Frameworks, etc. Each of these dynamically populates a dropdown base on post categories, requests a self-assessment and notes about the survey-takers skill in that area. Additional skill rows can be added for other skills in that category.

    The problem they are experiencing is that, intermittently, no data entry is permitted when toggling a skill set. The dropdown is dead and does not allow change. No fields in the toggled skill set can be changed. Sometimes, they can get it to work by toggling off and on again.

    Here is the user agent info from Flamingo:
    Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter steveediger

    (@steveediger)

    My senior developer looked at it and can’t determine whether it’s a race condition within the DOM or a time-out in JS. He experienced it the first few times while his network was slow, but it straightened out after loading it a few times and the network clearing up. He confirmed that he had problems when he was on a slow network and they disappeared when he got on a faster network. The other user with problems has a notoriously slow connect. It’s a complex form; could it be an ajax problem?

    Thread Starter steveediger

    (@steveediger)

    Any joy on this? We’re continuing to have intermittent issues with this and I’m reluctant to take this into production.

    Many times, it can be rectified by re-toggling the connection. This is occuring with multiple users, including myself once or twice.

    • This reply was modified 3 years, 9 months ago by steveediger.
    Plugin Author Aurovrata Venet

    (@aurovrata)

    Any joy on this? We’re continuing to have intermittent issues with this and I’m reluctant to take this into production.

    sorry for the late reply, I was travelling in remote part of the Himalayas with not internet connectivity.

    Is your form available on a test server?

    Plugin Author Aurovrata Venet

    (@aurovrata)

    ps: the page you shared is giving a 404 error.

    Are you using experiencing any js errors on the non-functioning dropdowns?

    Plugin Author Aurovrata Venet

    (@aurovrata)

    toggled sections will be refactored in v5.0 of the plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
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