Toggle widget cannot expand

  • Resolved carly7437

    (@carly7437)


    1 year, 5 months ago

    I have created a FAQ section with the toggle widget. It works fine when I am on the Elementor editing page. However, it doesn’t seem to work when I view the page. The toggle widget won’t expand and if I click the question, it will just refresh the page.

    I’ve tried de-activating all the plugins, clearing the server cache, switching to default themes, regenerating CSS using Elementor, and turning off all the caching that comes with SG Optimizer. None of these works. Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support enmanueldiaz

    (@enmanueldiaz)

    Hello,

    Thank you for reaching out regarding the issue you’re experiencing with the Toggle widget on your Elementor page. I understand how frustrating it can be when something that works fine in the editor doesn’t function as expected on the live page.

    From your description, it sounds like you have already tried many of the usual troubleshooting steps, such as deactivating plugins, clearing server cache, switching themes, and regenerating CSS. I appreciate the steps you’ve taken to try to resolve this.

    Here are a few additional steps you can try:

    1. Try checking the console for any JavaScript errors. You can do this by right-clicking on your webpage, selecting ‘Inspect’, and then navigating to the ‘Console’ tab. Any errors will be displayed in red.
    2. Check your .htaccess file for any unusual code that could be causing the issue. If you’re unsure about this step, I would recommend seeking assistance from a developer or your hosting provider.
    3. If you have a security plugin installed, try disabling it temporarily to see if it’s causing a conflict.

    If none of these steps resolve the issue, it’s possible there’s a more complex problem at hand.

    If you have Elementor Pro, you are entitled to premium support. We highly recommend opening a support ticket from your ‘My Elementor’ account for faster and more specialized assistance. Our dedicated support team will be able to look into your issue more deeply and provide you with further guidance.

    Best regards

    @carly7437 did you resolve this? I’m having the same issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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