• Resolved sachristan

    (@sachristan)


    Trying to add additional post ids to specific ad, but the Toggle Post/Page Id Editor will not work on the Posts. Cannot add any posts ids. Please point me in the right direction to fix this.

    adinserter ver 2.7.32

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Spacetime

    (@spacetime)

    Hello,

    can you please clarify what do you mean by “Toggle Post/Page Id Editor will not work on the Posts”?

    Thread Starter sachristan

    (@sachristan)

    Hi Spacetime

    (see video) When I click on it it usually drops down a search field and content list I can chose from to add to or to subtract from. That does not happen any longer. I have to look up the post ID and place it manually. [Video Toggle not working ]

    The video shows me clicking on the post/page Id button with no results. But it will work on others. Always worked no problem.

    Also when I click on the post ID button this does happen, it just spins to no end [video Only Spins when Clicked ]

    Thank you!

    Plugin Author Spacetime

    (@spacetime)

    Hello,

    thanks for the clarification. This indicates that the plugin is unable to get the data from the backend. To diagnose the reason we would need to check your backend. You can also check the console in the browser for any errors.

    If you would like us to investigate please send a mail to info at adinserter.pro and refer to this thread.

    Thread Starter sachristan

    (@sachristan)

    Your email has rejected my email responses so I have to write you through here.

    I don’t doubt you sir. All we did was rename the old one and we just dropped the new plugin folder in the file manager and the site immediately crashed.?

    We’ve done this many times. With no such results. But because we run ads of course I had to get the site back up and running quickly. Our hosting tech took care of it.?

    Here is the info you asked for yesterday

    Ad Inserter 2.7.32 current — Php 8.1.26

    I’ll contact our hosting to get the error message.

    Attached is the screenshot that the publisher sent me when it occurred.

    Hope you’re having a great day.

    Rob

    Plugin Author Spacetime

    (@spacetime)

    Received both emails and replied.

    I suggest to delete the old plugin?before installing the new one. You can go back at any time – this will not affect the settings.

Viewing 5 replies - 1 through 5 (of 5 total)
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