toggle not saving when I enable it

  • Resolved lbarron

    (@lbarron)


    3 years, 1 month ago

    When I go to Settings and your plugin, i select the toggle to on/green with my listed URL, but it’s not showing in the front-end and when I go back to the Settings, it’s automatically disabled, like it’s not saving or something. I deactivated all plugins to see if there was a conflict, and still did same thing. Any other known issues/conflicts and a resolution?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • I’m experiencing the exact same problem on my site. Wish the author would take a look at this.

    I had this issue with chrome+incognito. I logged in to firefox and I was able to activate it again.

    I am finding this issue occuring for me as well. When I update the plugin to the latest Version 2.3.3 the widget disappears on the front end and when you try to toggle the widget on it is not retained as others have reported in another thread.

    What I found worked for me was deactivating and and completely deleteing the plugin, then installing and activating it. Then when I went back to the uswerway settings and toggled it on it worked.

    However, could you please address this Usewrway, I have many sites that use your plugin and it will suck to have to do this process to each one.

    Plugin Author UserWay

    (@userwayorg)

    Hello,

    Thanks for connecting with UserWay.

    We have pushed a few fixes in the past few days that have resolved the issues mentioned above, when updating the plugin it will not disappear from the front end anymore.

    We have also addressed an issue with the Toggle ON/OFF where sometimes when toggling the widget to “ON” it wouldn’t stay “ON” after refreshing the page.

    We apologize for the inconvenience.

    For any questions or assistance please reach out to us at [email protected] or via live chat at UserWay.org

    Thank you,
    UserWay Support.

Viewing 4 replies - 1 through 4 (of 4 total)
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