Toggle not Closing

  • Resolved jsadowsky

    (@jsadowsky)


    6 years, 10 months ago

    I am using the knowledgebase theme with the Ultimate FAQ plugin. 2 issues. The FAW is not closing when I click on the icon. These is in both Chrome and IE. Also in IE version 11.0.5 the icons are showing as letters instead of the plus sign. Can you help me?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi jsadowsky,

    Can you try adding this CSS to the Custom CSS section (in “Settings”->”Basic”):

    .ewd-ufaq-hidden {
    display: none!important;
}

.ewd-ufaq-post-margin-symbol, .ewd-ufaq-toggle-all-symbol {
    font-family: 'ewd-toggle-icon'!important;
}
    Thread Starter jsadowsky

    (@jsadowsky)

    yes that worked perfect for the toggle closing – Thank you. Do you know about other issue of the letter showing instead of icon in IE?

    Hi jsadowsky,

    We just tested in IE 11 and the icons were appearing for us:

    So in this case, we would suggest:

    1) Clearing your IE browser cache

    2) Try checking the site in IE on another computer, in case there’s an add-on (for IE) installed on your computer that’s conflicting with how the website is loading (like an addblocker…etc).

    Thread Starter jsadowsky

    (@jsadowsky)

    Thank you. I will try elsewhere. I appreciate your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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