“To” Field Displays Wrong Name

  • Resolved carolineelle

    (@carolineelle)


    3 years, 6 months ago

    Hello, I’m having a bit of an odd problem. Had wpforms installed for a while, no issues. Last week someone used my contact form on my website to send a message. The messages are directed to the mail app on my macbook.

    When I receive messages from my contact form now, it is sent to my email address and has my email address in the “to” field but the name of the “to” person is the name of the person who emailed me last week (who has nothing to do with my website).

    Does anyone have any idea what’s going on here?

    Thanks so much.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @carolineelle,

    When you get the chance, can you please check the From Name setting in the Form Builder > Settings > Notification? Please check this screenshot for reference.

    It is possible that you have this setting to the smart tag of a field in the form which is why the from name of the email is set to the person submitting the form. If so, please feel free to change it to any name you prefer.

    You can also find more information about the email notification settings here.

    I hope this helps.

    Hi @carolineelle,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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