/tmp folder not valid

  • Resolved doly77

    (@doly77)


    3 months ago

    Hello,

    On my site, in Post SMTP Settings, Advance tab, there is temporary directory set to /tmp. Next to it is written “invalid” in red.
    Can I still use the plugin normally, or does it matter that it no longer says “invalid”?

    Can I create a new temporary directory folder named “temp” and write the path in Post SMTP Settings, Advance tab ?
    If so, where should I create that new folder ?

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hi @doly77 ,

    I hope this message finds you well.

    Thank you for reaching out to us regarding the issue you’re experiencing. Based on your description, it appears that your hosting provider has restrictions on creating a lock file in the tmp directory. However, the plugin will work smoothly.

    One of our users encountered a similar issue and resolved it by adjusting the path settings. Here’s how you can try to resolve this:

    1. Navigate to Settings > Advanced Tab in Post SMTP.
    2. In the Temporary Directory field, update the path to '/tmp/' instead of '/tmp'.
    3. If the issue persists, create a new tmp folder within your WordPress directory.
    4. Update the Temporary Directory field to reflect the full path, for example:
      • /home/.sites/697/site1305605/web/tmp/.

    Once updated, the directory should validate correctly.

    If the problem continues, share your Site Health Report with us. If you are not comfortable sharing it here you can open a ticket from our website.

    Warm regards,
    Support Team – WP Experts

    Thread Starter doly77

    (@doly77)

    Hello @aqibkhan9

    Thank you very much for you answer, it works. I have created a new tmp folder and then updated the Temporary Directory field. Now it is written “valid” in green.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @doly77

    I am glad to hear that it has been resolved. If the plugin has been helpful to you I would urge you to leave your kind reviews & help others explore the potential of our plugin.

    If you encounter any issue feel free to open a new thread with us.

    Warm regards,
    Support Team – WP Experts

Viewing 3 replies - 1 through 3 (of 3 total)
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