TM symbol on products / Woocommerce email template

  • Resolved dinweb11

    (@dinweb11)


    5 years, 10 months ago

    Hi!

    I’m getting an issue with how the Trademark symbol (?) is displaying on the woocommerce new order email template.

    It display as an image instead of the symbol being part of the product name. Also, the image is very huge.
    Here’s a screenshot of a sample order template:
    https://ibb.co/r2pLB2Q

    Does anyone know how to fix this?

    Thanks.

Viewing 9 replies - 1 through 9 (of 9 total)

  • Have you enabled HTML to come thru emails? And what symbol are you using to achieve the TM?

    Are you using this?
    ™

    This is how you add a Trademark or Registration

    <p>WooCommerce &trade;<p>
<p>WooCommerce &reg;<p>
    • This reply was modified 5 years, 10 months ago by Stef.
    Thread Starter dinweb11

    (@dinweb11)

    Hi!

    I’ve been using
    &trade;

    I’ll try to input the TM symbols using the code you provided.

    There are also products with the Copyright symbol.. Is there a specific code for that too?

    Thanks.

    • This reply was modified 5 years, 10 months ago by dinweb11.

    How did you want to display the TM for the products? I usually just add it to the Title.

    I’m on a MAC so for me it’s key Option and the number 2 at the same time.

    “My Trademarked Product Name?” I use that on Amazon and all over. That fulfills any legal measure.

    For Windows I’m not sure but I think it is still as follows: Hold the Alt key down and type 0153.

    Thread Starter dinweb11

    (@dinweb11)

    Hi,

    Sorry, just to clarify – we use this
    &trade;
    it works but on the email template it registers as an image and its very big.

    Here’s the screenshot: https://ibb.co/r2pLB2Q

    I’m referring to the products. Basically that’s the product title. I understood what you meant.

    The directions I gave you should work. Don’t use the snippet. Use your keyboards commands and see what it does.

    Plugin Support EtienneP a11n

    (@etiennep)

    @dinweb11

    I just tested on my test site using &trade; in the product title and this is how it displays in the New Order Email for me;

    New-order-email
    Link to image: https://cld.wthms.co/0g2lr2

    Is your theme overriding the WooCommerce email templates or are you using a customization plugin for the emails?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Plugin Support EtienneP a11n

    (@etiennep)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    I am having this same issue. I’ve tried all of the above solutions and it is still coming out as an image that is huge.

    I can confirm that the behaviour described by @dinweb11 is happening. @etiennep, if you look at your email and view the raw source, you will see that the TM in your email is an image and not the html trademark entity.

    It appears that the entity is replaced by an image in emails only by WordPress core; i.e., it’s treated as an emoji: https://github.com/woocommerce/woocommerce/issues/17823#issuecomment-345998850. The linked answer includes link to source and a link to an article about how to override.

    Hope this helps!
    teresa

Viewing 9 replies - 1 through 9 (of 9 total)
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