TLDs, User error, something else

  • Resolved sunrader

    (@sunrader)


    10 years, 3 months ago

    I feel like this is a WP error around the new tlds (.international) but since I could be wrong and I want to get on with building my site…

    I have a completely fresh install on a self-hosted site. Immediately upon install (and re-install) WP returns a 403 error when I attempt to go through the toolbar to customize. In other words, logged in on the site, on the landing page, toolbar/customize will return a 403 error. At the same time, going into the dashboard/appearances/customize will open the customize screen as expected. This appears to have something to do with the tld .international as all other sites, same install, same host, etc have no issues. Changing the URL from www or not does not matter. Table in myphpadmin has correct URL. Any other ideas?

    I have not yet used the site to see if any other problems occur because I don’t want to put time into it if the site is not stable, but I’ve done this about 20 times with no problems. Has anyone seen this and think it is or is not the domain name?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter sunrader

    (@sunrader)

    To be clear, this loads fine
    https://elt.international/wp-admin/customize.php
    This does not
    https://elt.international/wp-admin/customize.php?url=http%3A%2F%2Felt.international%2F

    Maybe it is just a matter of letting the dns system propogate.
    Suggest that you check that all your nameserver settings at your domain name registra are correct.

    Thread Starter sunrader

    (@sunrader)

    That’s a good suggestion, RossMitchell, but this is not a new domain registration. The error appears only when attempting to go from the toolbar directly to customize. In other words, toolbar to dashboard, widgets, and menus is fine, but for each of those the URL does not change. Does anyone know why the URL changes to add
    ?url=http%3A%2F%2Felt.international%2F
    above? Is that a clue to what’s going on?

    Thread Starter sunrader

    (@sunrader)

    In case anyone else finds this in a search, I want to follow up. My host (Hostgator) finally said this:

    “…when checking the Apache logs, noticed that your site was hitting a mod security rule:

    [root@gator… /home…/elt.international]# grep …[error] [client …] ModSecurity: Access denied with code 403 (phase 2). Match of “rx (/wp-content/plugins/…)|(www/…php)|(www/admin/dashboard.php)|(/pl/download\\\\?file=http|/index\\\\.php/admin/…against “REQUEST_FILENAME” required. [file “/opt/…rules.conf”] [line “996”] [id “..”] [msg “JITP:…elt.in”] [hostname “elt.international”] [uri “/wp-admin/customize.php”] [unique_id “U-…”]

    I went ahead and whitelisted this rule for you, and after doing so, your site stopped giving a 403 error message in the provided link.”

    I still don’t understand it, but maybe someone else will find it useful to know what type of problem it was.

Viewing 4 replies - 1 through 4 (of 4 total)
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