Titles and Data Names issue

  • Resolved nekoret1

    (@nekoret1)


    6 days, 22 hours ago

    Dear PPOM Support Team,

    I am currently using the PPOM plugin for my WooCommerce store, and I’ve encountered an issue that affects our order management process.
    Previously, the custom fields were displaying their Titles in the order details page. However, after a recent update, the system is now showing Data Names instead of Titles in the orders.
    This change makes it difficult for our team to read and process orders efficiently, as Data Names are less readable than the original Title display.
    Could you please help me understand if this is a known issue and if there’s any way to revert back to showing Titles instead of Data Names in the order details? Looking forward to your response.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Poonam Namdev

    (@poonam9)

    Hi @nekoret1,

    Thank you for reaching out and using our plugin.

    We are unable to replicate it on our end. Could you please share a screenshot and provide more information about which fields are showing this issue?

    Thread Starter nekoret1

    (@nekoret1)

    https://meee.com.tw/B1L7bnT
    https://meee.com.tw/BMu4wm8

    Hello,

    Thank you for your response. Let me provide more details about the issue:

    As shown in the screenshot above, the red-boxed area originally displayed “title” instead of “data name”. Since early November, all orders have been showing “data name” instead.

    I initially suspected this might be related to missing translation files after the WordPress 6.7 update. However, even after downgrading WordPress and reinstalling the translation files, it still only shows “data name”.

    I would like to know:

    1. Is this issue related to PPOM?
    2. Is there anything we can do from the plugin side to resolve this?

    Looking forward to your guidance on this matter.

    Best regards

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @nekoret1,

    Thank you for sharing more details. However, we are not facing the same issue. As you can see in this screenshot, the field title is visible in the order details.

    This issue might be occurring due to a plugin conflict. Please check by disabling all plugins in your dashboard. If the problem goes away, enable them one by one to identify the source of your trouble.

    Let me know how it goes.

Viewing 3 replies - 1 through 3 (of 3 total)
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