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Hi dadzzzz,
what version of WP do you use? For me with 4.9.1 it’s working fine. Have you choosen the right one?

Hi,

The Last one. 4.9.1.
The right one ? Could you be more specific ? The right plugins ?
Br

• This reply was modified 7 years, 2 months ago by dadzzzz.

Plugin version should be 1.4.2.

Just checked and it is

Can you tell me, which other plugins and which theme you use?

My theme is Videotouch

My Plugs list :
Akismet Anti-Spam
Better Font Awesome
Cache Enabler
Contact Form 7
Contact Form CFDB7
Email Subscribers & Newsletters
Google Analytics Dashboard for WP (GADWP)
Jetpack par WordPress.com
Lazy Load for Videos
Redirection
Simple Lightbox
SpreadShop
TinyMCE Advanced
TinyMCE Custom Styles
UpdraftPlus – Sauvegarde/Restauration
VigLink
WP Smush
Yoast SEO

Hey, the theme you use is a payed one right? So we cannot reproduce the behavior. Would you be so kind and use any default theme like “Twenty Seventeen”?

Kind regards

Yes it is à payed one.
No I can’t, Last time I did that, I sent a Day to set the right theme again. All my widgets went bad.

As we can’t get your theme, maybe you can set up a plain test installation with only the basic theme and our plugin and then try to switch to your preferred one?

Hi,

Sorry for my late answer, it took me some time to make a local version of my website work.
I used 2 of the the default theme and the issue is here too :
https://www.dropbox.com/s/7rq73uzq75zuzm8/1.jpg?dl=0
https://www.dropbox.com/s/jhkwmew9gotjc1u/2.jpg?dl=0

Okay.

Please give me the information, how you configured the plugin:
Shop-ID, Platform, Language

Thanks.

Hi,

Here you go :
https://photos.app.goo.gl/KcRoiaTLpGKeZxGY2