tinymce not showing up

  • Hi,

    I have installed SupportCandy and works great , but I just got a weird issue that I can not see the tinymce toolbar in new ticket and reply ticket

    I have 2 sites with supportcandy , one loads perfectly , one doesn’t , I couldn’t figure out why that happens.

    I do double checked the setting

    Allow rich text editor
    Only selected roles can use rich text editor.

    both Registered Users and Guest are checked.

    What am I missing to get the tinymce ?

    Best regards,

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @qtwrk

    Please make sure you have checked all options in Dashboard > Support > Settings > TinyMCE > Tinymce toolbar setting.

    If that does not resolve the issue please create a ticket on our support page. One of our agents will help you.

Viewing 1 replies (of 1 total)
  • The topic ‘tinymce not showing up’ is closed to new replies.