Times displaying incorrectly on front end

  • I am importing events from eventbrite. When I look at all my events it show that the event times are in UTC. However when I click on an individual event, it shows the event time at the correct time for my location. When I view the event on the front end, the event is in UTC time. Anyone know what is going on?

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi @jhegman,

    I’m not sure how this issue was created but it should not display a different timezone between the calendar and event pages. I suggest that you navigate to Events > Settings > be sure you have the correct timezone set under Viewing Events tab > Timezone. Then Save Settings to see if it corrects the issue.

    Thread Starter jhegman

    (@jhegman)

    @sunny454 I checked that setting and it is set to the correct timezone. When I click edit event and go to change the time, the time is displayed correctly. However when I view this event on the front end, the time is 6 hours behind. Any other ideas?

    Hi @jhegman,

    Very strange. This hasn’t been reported before, but I speculate that this problem could be a result of a plugin or theme conflict (usually caused by a caching or security plugin)..

    To test this, please try a different theme temporarily such as Twenty Seventeen (be sure to save any theme specific settings), or, disable all plugins and then check if the problem recurrs — then re-enable each one until you find which one caused the problem.

    Let me know the results.

    I am having this EXACT same issue. I haven’t switched themes (I’m using Genesis and a StudioPress direct child theme, Altitude, so I’d think it’s pretty clean). But I disabled all plugins, and it didn’t fix the issue.

    Everything is in Denver time. The back-end Event entry looks correct. On all front-end, I see UTC time.

    Page showing incorrect times: https://fishingforthegoodlife.com/about/ (any front-end does though).

    • This reply was modified 6 years, 1 month ago by mafreprezent.
    Thread Starter jhegman

    (@jhegman)

    @mafreprezent yep I haven’t found a fix. I tried a full uninstall of the plugin and the issue is still present. Let me know if you figure it out.

    Sunny Lal

    (@sunny454)

    @jhegman, were you able to perform the steps I provided to eliminate a conflict?

    mafreprezent

    (@mafreprezent)

    I don’t know about @jhegman, but @sunny454 , I have. Does not seem to be a theme or plugin conflict.

    Sunny Lal

    (@sunny454)

    @mafreprezent
    @jhegman

    Can you advise where you are hosted?

    Thread Starter jhegman

    (@jhegman)

    @sunny454 @mafreprezent It’s not a theme or plugin conflict for me. I’ve also done a full reinstall of the plugin and repaired my DB tables and that didn’t fix it.

    I am hosted at WPEngine, and have no caching enabled.

    • This reply was modified 6 years ago by jhegman.
Viewing 9 replies - 1 through 9 (of 9 total)
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