Timeout error when trying to completely remove EDD?

  • Resolved Soprano

    (@soprano)


    6 years, 6 months ago

    Hey,

    I’m trying to uninstall EDD completely from my installation. I’ve set the ‘delete all the data’ option in the Misc settings but when I try to delete the plugin I get a timeout error.

    The first error was due to Sucuri, as it was taking longer than 180 seconds to delete. I bypassed the firewall but now am getting a 504 nginx error from my host.

    I could obviously delete it from the FTP but I don’t know if that will also remove all the other stuff like transients, crons etc.

    I found this file: https://github.com/easydigitaldownloads/easy-digital-downloads/blob/master/uninstall.php

    But am not sure what I’m meant to do with that as it’s not a plugin for wordpress. How do I go about executing it?

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Daniel

    (@dgoldak)

    Hello @soprano, you can uninstall completely by selecting “Remove Data on Uninstall?” by going to Downloads > Settings > Misc

    That’s how the code you linked to is triggered.

    Thread Starter Soprano

    (@soprano)

    Thanks Daniel. As mentioned in the OP, I already have selected that option to uninstall completely.

    The issue I’m experiencing is that when deleting the plugin, the page times out because it takes longer than 180 seconds.

    I know I can delete the plugin via ftp, but how do I remove all that extra Data from my installation?

    Plugin Support Daniel

    (@dgoldak)

    @soprano, sorry for overlooking that!

    Your best option is to work with your host to address the timeout. Doing it manually would likely take quite of bit of effort and time.

    Thread Starter Soprano

    (@soprano)

    No worries Daniel.

    I did ask my host and they told me to contact the plugin developers as their nginx/apache setup would be quite a complicated process to extend the timeout limit due to their internal firewall security.

    So I was hoping their was some plugin or script I could run just to remove all the data.

    Otherwise, what would be the tables/crons/transients etc I would have to remove manually?

    Plugin Support Daniel

    (@dgoldak)

    The problem with handling this manually is that we currently us existing WordPress tables, so a lot of the data is mixed in with WordPress data.

    We would recommend going to Downloads > Tools and use the “Reset Store” option in the Recount tool section (re-install EDD if it’s already removed). That will delete all purchase data. Then you will likely be able to get the uninstall to work to remove the remaining data. Please let me know if that works.

    Thread Starter Soprano

    (@soprano)

    Brilliant, that did the trick! Thank you so much.

Viewing 6 replies - 1 through 6 (of 6 total)
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