Timeout Error when Going to Toolbox

  • Resolved jason290

    (@jason290)


    3 years, 3 months ago

    When we attempt to go the Toolbox in the ls cache the site hangs up for logged in users and we are getting this technical error message from wordpress

    An error of type E_ERROR was caused in line 82 of the file wp-content/plugins/litespeed-cache/src/file.cls.php. Error message: Maximum execution time of 30 seconds exceeded

    Eventually it does seem to load and we can purge the pages direct through there but this has been ongoing for about a month. The rest of the plugin works fine and there is no issue for non-logged in users. Thanks for any help

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    May I know if it’s multi-site network ? if so , how many subsites you have on it ?

    and please confirm what version of plugin you are using ?

    Best regards,

    Thread Starter jason290

    (@jason290)

    Our server only hosts one site. LS is version 3.64. We are running WordPress 5.8 though the problem probably began with WordPress 5.7. Php is 7.4.

    Plugin Support qtwrk

    (@qtwrk)

    this is interesting issue

    please create a ticket by mail to support at litespeedtech.com

    we will investigate further

    Hi

    I am also having this timeout error when trying to access the toolbox page settings on ls cache wp admin area. My browser will hang after a while. The page will not load and shows blank page on browser.

    I installed Ls cache plugin a week ago and it is working very well. My Google pagespeed increased from 21% on mobile to 90%. I was previously using WP Rocket. But this toolbox not loading is an issue for me.

Viewing 4 replies - 1 through 4 (of 4 total)
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