Timeout? backing up to Dropbox

Hi ikaring, thanks for coming back with your question. Please post a log file we can take a look at. Also, if the job contains a lot of files to backup, have you tried a smaller job for testing purposes?

Hello,

I have same problem here!
Can you help me?

Today i start one job at 01:05 p.m. and it still running now!!!

You can download the Log here, and see this here.

Thank you for your help.

Thanks Casper.
Here is a log.
https://pastebin.com/1hgavvpp

I have tested archive of about 48MB, and it was successful, only once though.
Also, excluding uploads folder went fine. (archive size was 1.5mb)

@ikaring We’re working on a couple of issues all related to uploading to Dropbox. The strict warning in your log file is related to a bug in the sdk we’re waiting for to be fixed. The timeout obviously happens before that, though.

I have tested archive of about 48MB, and it was successful, only once though. Also, excluding uploads folder went fine. (archive size was 1.5mb)

For now, I’d say smaller jobs are the way to go then as the timeout seems to be related to file/folder sizes. Is there anything else possibly working on your server to limit script execution time? Are you in a shared environment or on your own machine? Some hosts don’t touch max script execution time in PHP, but implement other limitations. If your on a shared server, maybe your web host can shed a bit of light on this.

I’m marking the topic as resolved since the issue doesn’t seem inhere in the plugin and splitting backup jobs up into chunks does provide a way—albeit not the most elegant—for you to create complete updates.

Forgot: there is an option in Settings->Jobs named “Restart on archive creation”. Playing with MB numbers here has solved a similar issue before for one of our Pro users. Maybe start with 100 and trial/error from there.

@gonzalez74 Same suggestions as above.

Thank you Caspar.
It seems like a limitation of shared server.
I’ll ask them if it could be changed.

“Restart on archive creation” has not changed much in my environment.

Thanks again!