Timed pop up not working

  • dipinto

    (@dipinto)


    2 years ago

    Hi there
    I’m using a timed popup to allow the page to complete before popping up. I’ve got it all set up on my staging site and works nicely but it won’t run on my production site. I’ve been through ever setting but can’t find an answer.

    In the popup I use this code:
    <script>window.setTimeout(function(){
    DiviArea.show(‘get-newsletter’)
    }, 5000);</script>

    The CSS ID & Class of the Section is:
    get-newsletter
    popup close-alt no-shadow

    Any ideas what I could be missing, I’m really stuck?
    Thank you – Stephen

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  • Thread Starter dipinto

    (@dipinto)

    Doesn’t look like these tickets are being read but an update for those who might have had a similar problems.

    I can’t answer why it worked on my Staging Server and now not on Production. The servers are identicle.

    The popup works fine – including the timer as long as you don’t try to autoplay video. It will display a video field but won’t autoplay.

    Tried every method from html 5 to jquery ensuring everything is muted etc.
    Tried the same video outside of a pop up and it works fine – video just won’t autoplay in the popup.

    Unfortunately, I’ll have to look for a different solution I think…

    Hi @dipinto,

    I apologize for the inconvenience, and sorry for the delay in the response.

    Did your issue get resolved? If you still require assistance, please let me know; I will be happy to provide you with any additional help you may need.

    Thank you for your patience and understanding.

Viewing 2 replies - 1 through 2 (of 2 total)
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