Timed out carts result in “cancelled” orders

  • Resolved strarsis

    (@strarsis)


    4 years, 8 months ago

    Hi,

    since the PayPal Plus plugin is used (switched/upgraded from PayPal Express Checkout),
    some orders are added as “canceled” without apparent reason.
    It seems that there is a known issue with the inventory “hold stock” feature (woocommerce_hold_stock_minutes).
    Apparently, when the “hold stock” timeout occurs, the customer hadn’t paid with a cart containing items, an order is created by PayPal Plus plugin with “canceled” status.
    This is very misleading for everyone, the order is not “canceled” because it never had been initiated.
    This can also cause more serious issues with some (PDF) Voucher plugins that somehow think the order went through and send an (invalid) voucher to the customer who is then also confused.

    Thanks and
    with best regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello @strarsis

    if an order has been canceled maybe the client canceled it. You need to aks here PayPal directly. We can’t see such information. PayPal PLus does not create any orders or set any status. This does WooCommerce. WooCommerce creates an order before the client even paid for it and in your case deduct the item no matter if it paid or not. Also, the PDFs or email will be sent by WordPress WooCommerce.

    I think there are some plugins on the market that can manage that behavior.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Wegen Inaktivit?t geschlossen

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Wegen Inaktivit?t geschlossen

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Timed out carts result in “cancelled” orders’ is closed to new replies.