time zone problem

?? hey @lubimow

Thanks for reaching out about this. As it appears, Facebook has published further information on this.

It can be found in the document linked below:

https://www.facebook.com/business/help/549256849084694

I hope this is helpful! Please let us know if you have any further questions about this matter, or if we misinterpret your concern in any way. We will be happy to help you further.

We are now using Commerce Manager and our merchandise is showing up on instagram. It’s all working

Hey, @lubimow!

Great to hear! We are happy things are working.

I’ll close this thread now, okay? Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

nothing works. Pepe pointed to the page with the countries where Commerce Manager. I told you that Commerce Manager works in our country. In other words – my problem is not solved

Hey @lubimow!

I’m sorry about the misunderstanding.

From your message, I understood you were using a different plugin and that it was working. I apologize for that.

Do you mind sharing more details to help clarify the issue for us?

Just to confirm, you are on Ukraine, correct?

You mentioned it is all working, can you tell us more about what is working and what isn’t?

Please note that on the link Pepe shared, while Ukraine is on the list of compatible countries, there’s some more information about it below the table:

As of April 2022, in compliance with international regulations imposed by the US, UK, and EU, Meta has restricted commerce activities in Crimea, Sevastopol, Luhansk People’s Republic (LNR) and Donetsk People’s Republic (DNR) regions of?Ukraine. Businesses located in these regions will no longer be able to access their Commerce Manager accounts, though their accounts and shops will remain active.

https://web.facebook.com/business/help/549256849084694?_rdc=1&_rdr

Can you please confirm if this is what is happening on your end?

Looking forward to your reply.

Have a wonderful day!

Yes, I’m in UA.
We do not use the plug-in for Commerce Manager. We loaded the feed from another site (platform) into Commerce Manager. Now we have launched the site on the WordPress platform.
Now we are trying to set up the transfer of goods to Commerce Manager from WordPress.
In general, the Commerce Manager function works in our country and goods are shown in instagram (without the ability to buy directly, but in instagram there are product cards)

Hello sarosuf

Thank you for your reply.

I understand that you are in Ukraine and Commerce Manager is working in your region. But there is a problem when you try to sync your WooCommerce site product with Commerce Manager.

Is my understanding correct?

Excuse my geographic knowledge. ??
Just to clarify, are you located in any of these regions?
– Crimea
– Sevastopol
– Luhansk People’s Republic (LNR)
– Donetsk People’s Republic (DNR)

Could you share a screenshot of this error?
The Europe/Kyiv time zone associated with your site is not supported in Facebook. Contact WooCommerce Integration for support.

I want to understand at which step this error is occurring and then I can investigate this issue further.

I look forward to your response. ??

Kyiv.
The problem occurs when connecting the plugin to Facebook

Hello sarosuf,

Thank you for your reply and clarification.

As per my updated knowledge, Kyiv is the capital and largest city of Ukraine and is not part of any of these regions.

Therefore, you should be able to connect without any problem.
Could you share a screenshot of the error page?
This will help me diagnose the issue effectively.

I look forward to your reply. ??

please

Hi @lubimow,

I can see that this thread has already been marked as resolved.

Just to be sure, were you able to solve this from your end?

I’ve been offered no solution. I showed a screenshot of the error

Hi @lubimow!

Thank you for sending the screenshot of the message you get.

Unfortunately, as the message indicates, your Europe/Kyiv timezone is not supported by Facebook.

Kindly note that Facebook is the one that sets supported locations, and it is not something we control.

In this case, you could try changing the timezone to a supported location/timezone and try again.

To change your site’s timezone, you can do it in Settings > General in the Timezone section.

I hope this helps!