Time Zone on Template

  • Resolved jsaline

    (@jsaline)


    6 years ago

    Hello, just integrated this template a few days ago for a customer.

    I am having an issue with the “Customer Order Receipt” Template.

    When it is automatically printed, it prints the receipt in a timezone that is 4 hours ahead of us. Example: when it is 1:15 pm, it says the order was made at 5:15 pm.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author bizswoop

    (@bizswoop)

    Jsaline,

    Thank you for reaching out to us for support.

    The Time Ordered timestamp for the default templates, including the “Customer Order Receipt” templates uses the Universal time (UTC) time configured under the General settings for your Website.

    We have a feature request in the development roadmap to support the Local time configuration for users not using Universal time (UTC).

    Regards,

    Support Team

    Plugin Author bizswoop

    (@bizswoop)

    @jsaline a quick update. Please update to the latest version of the plugin 3.0.5 released today. The new version changes default print templates to use general settings for Local Timezone for time ordered value on print outs. This should be an easier solution for changing the time on the print out to reflect your location.

    Support Team

    Hi Support Team

    I have the v3.0.5 plugin but am coming up with the same issue as the original poster. I am in London and it is showing the UTC time on my order receipt.

    Any suggestions?

    Thanks
    Leo

    An update to this. It work with the supplied email templates but I bought and am using the Sample Print Template and that one has the issue for me.

    Plugin Author bizswoop

    (@bizswoop)

    @leojbchan contact our support ticket system for any paid products. Please submit a ticket, no discussion for paid products are allowed on the forum.

Viewing 5 replies - 1 through 5 (of 5 total)
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