Time wasted, and Dissatisfied.

  • Multiple months went into trying to get IG working, with up sells to the Enterprise version I was not ready to commit as the support is sub-standard. I tried to ask questions during a pre-sell call and got “We can do that” So I purchased. Between HostGator and IG, I was stuck in the middle and tossed back and forth. Finally HostGator edited their code and got the IG License validated (took 1 month). I purchased their Valet hoping that would get me better support and set-up IG the way I was looking for. However this too proved to be an unfortunate mistake. I (originally) gave 2 stars because I believe as a BASIC crowed funding platform it may work out, however (changed to 1 star, really there are much better solutions out there.) you cannot sell T-Shirts as an example (because you cannot add size requirements and gender etc, like woocommerce) Woocommerce integration is kind of a joke.. and I will not get into it here.

    In the end this company hides behind there support policy and does not offer refunds, You cannot speak to anyone, and the more money you pay the more you will loose unfortunately.

    Very disappointed in their character. Ive tried to be diplomatic with emails, but in the end I am the one who suffers.

    Please do not buy this product unless you know EXACTLY what it will do for you. I only found out after I had already purchased and ran into road block after road block.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter sourceminer

    (@sourceminer)

    I find it interesting that they write about people like us (people who are not happy with their product) and label us as Terrorists.. pretty harsh. https://ignitiondeck.com/id/we-do-not-negotiate-with-terrorists/

    @sourceminer

    I am seriously considering their enterprise package and valet service, so reviews like yours concern me.

    Can you give further details on what was the problem?

    Were you trying to do something exotic that IgnitionDeck is not really designed for, or where you just trying to do the standard basic setup?

    Also, why would you use HostGator? My image of them is that they offer cheap and low performance hosting for individuals who just need a quick and simple solution for small, low traffic sites. I don’t think of them as suitable for hosting a site that you want to grow into a real EC business such as a crowdfunding site.

    Looking back, would you say that the problem was your having not taken the time to properly study the offering and having unrealistic expectations, or was the problem that IgnitionDeck is not up to par and offers poor support?

    We registered for Ignition deck after seeing the advert that they offer Authorize.net plugin as one of the features, 8 months down the line we saw nothing of such.

    The greatest shock was when this year when we got notification for renewal of license when in reality they never told anyone its an annual renewal. The best we were told was that the support was for free in the first year, then for a reduced price one can get support, but that the license was a one-off fee.

    As of date, i really dont think i want to pay for support, but to think they can get everyone to pay for the license itself all afresh is a fraud. If product is $499 + free support, in first year and then in second year you ask for another $499 for only support, then you may have misled the public into such payment because it was not stated any where that users were to pay for LICENSE renewal. They have cleaned their website of all information telling people of a one time fee, but so many other sites that they granted interview still has it this detail. Ignition deck is a big fraud.

    Hi Ivan,

    The Auth.net is built directly into the IgnitionDeck plugins (the IgnitionDeck Commerce plugin specifically) so you don’t need an additional plugin or extension in order to use Auth.net as your payment gateway. Documentation for setting up IDC with Auth.net is provided.

    According to the website, the price for the IgnitionDeck Enterprise license is $449 (https://ignitiondeck.com/id/ignitiondeck-pricing/). Directly below that in the FAQ is the following information:

    Each IgnitionDeck purchase includes a full year of support and updates.

    Your purchase grants you access to our support forums, detailed documentation, and product dashboard for one full year after your purchase of IgnitonDeck.

    And in the Terms and Conditions:

    Support and product updates are provided for a term of 1 year from the time of purchase. After 1 year a new license will need to be purchased in order to continue receiving support and product updates.

    The renewal price for IgnitionDeck Enterprise is not $499 but $275. The renewal enables you to continue to receive updates to the plugins and access to our support channels.

    I hope that clarifies the questions you have regarding the Auth.net integration and the terms of the IgnitionDeck license and renewal. If you have further questions, please feel free to pop over to https://ignitiondeck.com/id/contact-ignitiondeck/ and drop us an email.

    “The renewal price for IgnitionDeck Enterprise is not $499 but $275. The renewal enables you to continue to receive updates to the plugins and access to our support channels.”

    At the point of sale, when did you ever provide this information to buyers? or you think you can wake up some day and decide what more to take from your customers after telling them its was a one-off purchase?

    This is pure criminal and a fraud. You cannot say such after people have made purchase.

    Thread Starter sourceminer

    (@sourceminer)

    Sorry guys I didnt see the comments or was alerted. Reading up on them and will comment.

    Thread Starter sourceminer

    (@sourceminer)

    @helloyoga Great and fair questions to ask.

    Were you trying to do something exotic that IgnitionDeck is not really designed for, or where you just trying to do the standard basic setup?

    Of course everyone is trying to do something exotic right? When I looked at ignitiondeck I sent them messages, talked though my ideas with their staff, and when they assured me that their system was for me I purchased. Right from day 1 I had issues trying to get the plugin to work correctly. Hostgator possibly to blame on this but they at least were able to edit IgnitionDeck’s code to make the license validate. (took 1 month). Next finally I was able to start using the product. I was having issues trying to setup my “T-Shirt” Example and so I hired their vallet service (spent more money on them, hoping to get better support and setup the solution like I want). Filled out the valet questionnaire and explained again how I want my system to work… Bottom line it was a waste of money as I could not use what they had setup. See more details here if you like: https://ignitiondeck.com/id/forums/thread/limitations-in-levels-and-woocommerce/

    Again I was stuck with a license issue, I MOVED my host to sightground where then the license worked. The Comment on Hostgator seems demeaning by the way, yes I chose a cheap solution to get my site off the ground.. with intentions to increase power as needed when I have traffic! Can you blame me there???? Already lost lots of money on this… ok so back to the issues…
    THey kept telling me IF you use OUR commerce solution things will be easier… tell you what not true. IF you use our theme it will be easier… AGAIN not true.. I was even told “you should upgrade to enterprise” so glad I didnt..

    Looking back, would you say that the problem was your having not taken the time to properly study the offering and having unrealistic expectations, or was the problem that IgnitionDeck is not up to par and offers poor support?

    Very interesting the way you stated this comment.. seem to think you might be in cahoots with them. First I did LOTS of research on them prior to purchase.. like I said I even sent emails and talked to someone. They all told me what I wanted could be achieved. What is unrealistic is that they told me just buy and we will help you.. I will say that Emma although does not practice much attention to detail did get back to me however at times 2+ business days after the last response.. You can see from that URL above (before they possibly delete the thread).

    Bottom line, ignitiondeck is not up to par missing some very needed features, and is a BASIC solution to crowdfunding. When I asked for a refund I was shocked at the response I got… especially given the history. I didnt even ask for the Valet service to be refunded as that was time…

    I have learned that in reality Crowdfunding is nothing more than a glamorous way of pre-selling (wooCommerce does this VERY well).
    Mixed in with Dokan you can have a much more viable pre-selling environment with self registering “vendors” with more open options.. and hell variations (which caused me not to use IGC)!!!

    @sourceminer

    seem to think you might be in cahoots with them.

    I have zero connection with Ignition Deck, but what I do see are a lot of non-technical people who don’t take the time to read the fine print, do proper research, and have unrealistic expectations blaming the developer of plugins/themes. So, I’m trying to ascertain which camp you’re in. Are you a programmer/developer by background? Or, is everything IgnitionDeck’s fault?

    The Comment on Hostgator seems demeaning by the way

    When I last used Hostgator, about 5 years ago, they fit the description I gave. Perhaps things have changed? Hostgator worked fine for me when I literaly had just a 1-page site, but I’d never use it for anything where reliability and performance was important to me.

    yes I chose a cheap solution to get my site off the ground.. with intentions to increase power as needed when I have traffic! Can you blame me there?

    Personally, I’d rather start with a decent host from the beginning. Otherwise, migration will give you a lot of problems. wpEngine has a $25 plan, which is affordable and their added value features and services make it very worthwhile. I’ve found that cheap hosting gives you more trouble than the savings are worth.

    Crowdfunding is nothing more than a glamorous way of pre-selling (wooCommerce does this VERY well). Mixed in with Dokan you can have a much more viable pre-selling environment with self registering “vendors” with more open options..

    Interesting. WooCommerce certainly seems to have a good reputation. I found this too:
    https://codecanyon.net/item/galaxy-funder-woocommerce-crowdfunding-system/7360954

    Thread Starter sourceminer

    (@sourceminer)

    Ok great, by trade I am a Technology Adviser, network architect, Servers and such are my thing. I dab in code and understand how to modify things when needed. In this case I am not happy with IG and the take it or leave it attitude. Personally they would get alot more if they would have just refunded money.. HECK WooCommerce does this what does IG have to hide? Personally working with Woo has been a dream compared to IG.

    See I need a host that will scale when I need it.. So thats why I used Hostgator.. now SightGround.

    Yes I saw the Galaxy Funder as well. Still has some limitations but I ended up with using Dokan and WooCommerce with Pre-Sale Plugin, and several other very cool options for my customers. I would have had a hard time with all that for IGC not to mention Interoperability with other plugins.

    Use IG if you want very limited function to “CrowdFunding” and dont expect to use any other plugins/themes with their solution.

    @sourceminer

    Very helpful. Thank you very much.

    I’m non technical, so it’s hard for me to read these things, so appreciate the tip on Dokan and WooCommerce with Pre-Sale Plugin.

    I’ve read some scathing reviews on here about ID, so obviously yours isn’t an isolated case.

    Woo seem to be the guys to go for. They were recently acquired by Automattic, so that means things should only grow from now on.

    That said, I sincerely hope ID do continue to grow because it’s good to have a competitor to Woo – keep them on their toes. Here’s hoping they have learned from the various bad reviews and it will be reflected in their product and processes.

    Best regards,
    Dylan Robertson

    @sourceminer, thanks for sharing your experience re IDE. I had pulled out my card to pay but had some resistance, then dabbled to this page. Many thanks also @helloyoga for your thoughts.

    I’m looking for a WP Crowdfunding plug that could give me the look and feel as Kickstarter or Indiegogo. Talking about Galaxy Funder, I have checked it out but can’t imnagine how the installed site looks… may be due to my non-techie nature. Just wondering if you could share your website URL for me to checkout and possibly contact details of your installation team. Cheers

Viewing 11 replies - 1 through 11 (of 11 total)
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