Time slot auto lock issue

  • Resolved mdeganay

    (@mdeganay)


    1 year, 7 months ago

    Hello,

    I want to disable slots for all my services, but Time slot autolock is not responding as I would expect.

    For all my services:
    Duration: 60 or 90
    Gap: 0
    Step: 30
    “Consider the availability of overlapping time intervals” is enabled.
    I use a service category to regroup all my services for autolock features.

    What I see: all services which starting time is included inside the time slot are locked.
    For example, if I lock from 10:30 to 11:30
    11:30-12:30 (60) and 11:30-13:00 (90) are locked
    10:00-11:00 (60), 09:30-11:00 (90) or 10:00-11:30 (90) remains available

    What I would expect: all services which overlap with the time slot are locked (like when “Consider the availability of overlapping time intervals” is enabled and one service is booked, all other services which are overlapping are locked)
    So if I lock from 10:30 to 11:30
    11:30-12:30 (60) and 11:30-13:00 (90) should remain available
    10:00-11:00 (60), 09:30-11:00 (90) or 10:00-11:30 (90) should be locked

    For now I’m locking time slots taking those rules into account but I have to lock more than expected due to the two duration values.
    With the same example, I lock 09:30-11:15
    all services starting at 11:30 remains available (whatever their duration)
    09:30-11:00 (90) is locked but 09:30-10:30 (60) is locked as well while it could be available

    Am I missing something in the settings page or is it the way it works?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Webba Appointment Booking

    (@webba-agency)

    Hello,

    I’ll be happy to help you.

    Please, clarify – do you mean you lock a time slot of a single services on the Schedule page and expect that other services time slots are locked too, correct?

    Thread Starter mdeganay

    (@mdeganay)

    Calendar -> Schedule tools -> Time slot auto lock / unlock
    then I select the category which contains all the services, a day, and the time I want the services slots to be locked

    Plugin Author Webba Appointment Booking

    (@webba-agency)

    Got it, thanks for clarifying. Please, let me know business hours set in the service settings, so I can setup similar here and try.

    Also, please let me know Webba version number.

    Thread Starter mdeganay

    (@mdeganay)

    Thank you.

    Business hours : Monday to Friday, 09:00-20:00 for all services

    Version 4.5.16

    Plugin Author Webba Appointment Booking

    (@webba-agency)

    I just tested it on my side and can confirm locking is working properly.

    Let me explain how it works: it check all time slots in the interval and if start time (only start time) is inside the interval – time slot is getting locked.

    Worth to mention that the options “Consider the availability of overlapping time intervals”?is not related to autoblock tool.

    If you have any questions or suggestion for improvement, please let me know.

    Thread Starter mdeganay

    (@mdeganay)

    Thank you for verifying!

    For the way I use this auto lock function, it would be more convenient if it were working like “Consider the availability of overlapping time intervals” : if there is intersection between the defined time slot auto lock and the services time slots, then the services time slots are locked (start time or ending time is strictly inside the interval).

    Plugin Author Webba Appointment Booking

    (@webba-agency)

    Just to confirm I understood correctly:

    For example – if you lock timeslot at 10:30 for the 60 minutes service, time slot at 10:00 should be locked, same as time slot at 11:00. Correct?

    Thread Starter mdeganay

    (@mdeganay)

    Using the Time slot auto lock feature, locking from 10:30 to 11:30 (all services). Here is the lists of time slots for services duration of 60 min and 90 min (Gap: 0, Step: 30), the ones that would be locked are struck through

    … 09:30-10:30, 10:00-11:00, 10:30-11:30, 11:00-12:00, 11:30-12:30, …

    … 09:00-10:30, 09:30-11:00, 10:00-11:30, 10:30-12:00, 11:00-12:30, 11:30-13:00, …

    Plugin Author Webba Appointment Booking

    (@webba-agency)

    Thank you for detailed explanation.

    I’ve added your request in our feature-request list.

    Thread Starter mdeganay

    (@mdeganay)

    Thank you!

Viewing 10 replies - 1 through 10 (of 10 total)
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