Time Showing UTC time instead of UTC-8

Hi mlendl,

Could you provide us with a link to your booking page?

When you book an appointment, in the admin, in the Appointments tab, what time shows for that new appointment? Does it show the time you picked on the front end or does it show a different time?

Hi,

Apologies for not describing the problem correctly.

When I want to select the time for booking, it’s showing the time as per my computer timezone (UTC+8) whereas the timezone that I have set is UTC-8.

Anyway, here’s the booking page:

https://www.tomapros.com/test/

E.g. for Wed March 7 2018, a person is available from 6.30 pm to 9.15 pm. Yet when you click at this, you can only select from 10.30 to 13.15.

However, once you have booked, in the appointments tab, the booking shows the correct time i.e. time in UTC-8 that I picked.

Hope this makes sense.

Let me know if there’s anything else that you need.

Thanks.

Hi mlendl,

Thanks for clarifying. Because we use fullcalendar.js for the calendar style form, the way the time is saved is a little different than for the dropdown style form. With that in mind, could you test two things for us?

1. If you switch to the dropdown style booking form, does it display the correct times?

2. If you set the timezone in the plugin to the same timezone as your computer, does it work correctly?

Thank you

1. Was using ‘[ultimate-appointment-dropdown display_type=”Calendar” redirect_page=”https://example.com/some-url/”%5D’ as I wanted to have a redirect page.

However, when I removed ‘display_type=”Calendar”‘, the correct times are displayed.

2. Yes it does.

On a separate note, how do we change all to display either AM/PM format or 24 HR format? Coz, in the ‘display_type=”Calendar”‘ option, we have a mixture.

Thanks

• This reply was modified 7 years ago by mlendl.

Thank you for testing that and confirming. We’ll have to run some more tests on our end because it isn’t clear, at the moment, what might be causing the time inconsistency and whether it’s an issue with the WordPress time not being recorded properly, the timezone setting in our plugin not being used, or somewhere in between.

For your am/pm question, that is likely because fullcalendar.js is using one format and your WordPress is set to another format. An option would have to be added to the JS function that calls the calendar to allow for a choice between the two. We’ll look into this and try to add it in a future release.

• This reply was modified 7 years ago by etoilewebdesign.