Time Out When Installing Manually

  • Resolved alexanderfinkweiz

    (@alexanderfinkweiz)


    5 years, 6 months ago

    Hello,

    I tried to install a page with the installer automatically where I got the following Message after about 1min.

    Possible server timeout! Performing a ‘Manual Extraction’ can avoid timeouts.See this FAQ item for a complete overview.

    So I tried the Manual Extraction, in my Directory is now the installer.php, the .daf file and all the extracted files… (see image for information about my directory -> https://ibb.co/x245JJP). But when I now star the installer with Manuel Extraction the installation stops immediately with the same error that I should try manual extraction.

    Everything is the subfolder mydomain/test

    Looking for help

    Thanks…!

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey @alexanderfinkweiz

    On step1 under options is a select box for choosing ‘manual extraction’ did you make sure that option was selected before hitting the next button?

    Thanks~

    Hello @corylamleorg,

    I am getting the same issue.

    I tried with the basic method but I got the issue: time out.

    With the Cpanel method, Duplicator does not recognise my username as valid (our website is host on OVH) and it does not find the host/not able to connect.

    Thank you very much for your help

    Sophie

    Hey @aophieap

    If you want to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.

    Thanks~

    Hello @corylamleorg,

    Thank you very much for the feedback, I have created a request via your support website, ticket ID: M26-AUD-8D34.

    Looking forward to hear from you

    Sophie

    Thanks, we will look at it soon…

Viewing 5 replies - 1 through 5 (of 5 total)
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