Time on Subscribed Calendar is 1 Early

  • Resolved cgreg4000

    (@cgreg4000)


    2 years, 1 month ago

    Hello!

    We are having an issue where when someone subscribes to our calendar, events show up 1 hour earlier in their calendar than they should. For example – on the site if an event starts at 9am, the user’s personal calendar shows 8am.

    We’ve tried changing the site wide time zone from UTC to a local city, but that hasn’t seemed to help.

    Is there another approach we can take to resolve the issue?

    Thanks!

    Caleb

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Gladys

    (@greventscalendar)

    Hi Caleb! I’d be happy to help with your issue today.

    Have you made sure each event’s timezones are set to the local city? Take a look at the guide here:

    https://theeventscalendar.com/knowledgebase/k/working-with-time-zones/

    Thanks,
    Gladys

    Thread Starter cgreg4000

    (@cgreg4000)

    Hi Gladys!

    Thanks so much for getting back to me. I think we have the time zones figured out and how to get the events we add from now on to display properly.

    For events that we have already created (there are quite a few), is there a way to change them all at once to the correct timezone or do we have to go back in and change them individually. Either is ok. Just wanted to know if we could take care of them all together. Please let me know.

    Thank you!

    Caleb

    Plugin Support Darian

    (@d0153)

    Hi @cgreg4000

    Thanks for your response.

    It seems you’re using “use manual time zones for each event”. Could you try changing the?Time Zone Mode option to Use site-wide time zone everywhere, and check if that makes a difference?

    See- https://theeventscalendar.com/knowledgebase/k/working-with-time-zones/#time-zone-mode

    Let me know how it goes.

    • This reply was modified 2 years ago by Darian.
    Thread Starter cgreg4000

    (@cgreg4000)

    Hi Darian!

    Thanks for responding. We already have it changed to “everywhere”. It works great for new events. Unfortunately, it’s not updating the existing events. They still show the UTC timezone they were created with. We can fix them manually, but it’s just tedious. Again, just wanted to know if we could do it automatically. Now worries if not.

    Thanks again!

    Caleb

    Plugin Support Darian

    (@d0153)

    Hi @cgreg4000

    Thanks for your message.
    As of now, “batch update” of the events is not yet supported. However, you may submit a feature request for it via this form:?https://evnt.is/ideas

    We take user ideas and contributions very seriously, and many times ideas contributed by our customers end up in our future releases as they collect votes.

    Plugin Support Darian

    (@d0153)

    Hi @cgreg4000

    This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

Viewing 6 replies - 1 through 6 (of 6 total)
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