Tiled Gallery produces JSON error

  • Resolved leonkaspers

    (@leonkaspers)


    1 year, 6 months ago

    Hello
    When I try to write a new post on the site and use the Jetpack Tiled Gallery in it, I cannot publish the post as the error “Updating failed. The response is not a valid JSON response.”. This only happens with the tiled gallery, only text or the jetpack slideshow instead of the tiled gallery can be published without any problems. I have installed all available updates. The problem did not occur until now, there are already some posts with the Tiled Gallery on the page that work without problems. What can I do to solve the problem?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • @leonkaspers Jetpack is not currently connected to the site, which means many Jetpack features, like Tiled Galleries, are not working.

    Would you please delete Jetpack and then reinstall it as a first step here? You can follow these steps to do that:

    1. Start at Plugins → Installed Plugins.
    2. If Jetpack is currently active, click Deactivate to disable it. Then click Delete to remove it from your site:
    3. Go to Plugins  → Add New.
    4. Search for “Jetpack – WP Security, Backup, Speed, & Growth”.
    5. Click Install and then Activate.

    When Jetpack is installed, click the green Set up Jetpack button to reconnect.

    This handy guide explains that process in more detail: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    Let us know how that goes!

    Plugin Support Jay

    (@bluejay77)

    Hi there,

    It has been a while since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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