Tiled Galleries Not Loading

Hey @valisemag

I see that your site is behind Cloudflare (a CDN and DDoS protection service), which may be contributing to this issue. Can you please try pausing Cloudflare as described here?

* https://support.cloudflare.com/hc/en-us/articles/203118044#h_8654c523-e31e-4f40-a3c7-0674336a2753

After you’ve paused it, try again to see if the issue persists.

Let me know if you have any questions.

My best regards,

Michelle

Thanks, Michelle. I actually don’t use Cloudflare – I had my DNS routing through because of the issue with Siteground last month. I fixed that a few days ago and purged all my caches, but the issue has not been resolved.

Hi @valisemag

Are you using Jetpack’s Tiled Galleries Block? I can see that Tiled Galleries and Site Accelerator for images are currently disabled on your site.

I’ve gone ahead and enabled the Tiled Galleries module for you; however, I can see that the Jetpack-related blocks are loading properly. The missing images have varying classes that may be related to other plugins or your theme. I can see these ones: mv-ad-box, mv-rail-sticky.

I’d suggest using Jetpack’s Tiled Galleries there for those instead or reaching out to your MediaVine Creative plugin, as those seem to be its blocks.

Best,

Thanks, Medhi.

I had tiled galleries turned on, and they have always been working when I am logged into WordPress. They just aren’t working when I’m logged out (or incognito).

I still see they are not working incognito… See: https://www.valisemag.com/things-to-do-in-talkeetna/

In fact, I don’t even see a setting for Tiled Galleries in my Jetpack > Settings anymore, and when I search “Tiled” I don’t see any options show up.

Hi there –

I remember that we helped you with a similar issue a few months ago and that it ended up being a theme issue.

I would recommend the same process of updating your theme and turning off all plugins aside from Jetpack and testing the Tiled Galleries. If the Tiled Galleries work with only Jetpack enabled, you can enable additional plugins one at a time and test until you find what is conflicting here. If you find a conflict with a particular plugin, you will have to reach out to the developers to get it resolved.

If you can’t find a plugin conflict, the next step would be to try switching to a default WordPress theme such as Twenty Twenty. If you find that Tiled Galleries work with that plugin, you will know that it is an issue with your theme. In that case, I would encourage you to reach out to the theme developers for a fix:

https://wp-royal.com/support-ashe-free/

Thanks, Bob. I found out this was an issue with SG Optimizer and the “Compress CSS Files” optimization. I turned that off and it’s loading now. I guess that’ll be my solution!