ticketselector not clickable

  • Resolved roeleerder

    (@roeleerder)


    3 years, 3 months ago

    Hi!

    Since one of the last updates I notice that the ticket selector is not working properly; the selector is not clickable, and the buy tickets button is not showing and not clickable.
    Futhermore, a greenish background with circles seems to hover over the ticketselector.
    I found that background in css of tribe-tickets, but removing it hasn’t made any difference.

    I found a similar topic with advice to turn off optimizaztion plugins and clear cache, which I have done (WP Rocket), but without any result.
    disabling and re-enabling various plugins didn’t fix it either.

    Does someone have any other idea how to fix this?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ali Darwich

    (@tokyobiyori)

    SUPER-O EL MOPO

    Hello! Thanks for your message. I think it’s a conflict with your theme because the div class=”tribe-tickets-loader__dots tribe-common-c-loader tribe-common-a11y-hidden tribe-tickets-loader__tickets-block is being pushed to the back of the elements. Once I bring it right under the h2 class=”tribe-common-h4 tribe-common-h–alt tribe-tickets__title, it is clickable again.

    Would you mind letting me know which theme and version are you using on your site so that I can try to look into it?

    Thanks!

    Hi there,

    Also having the exact same problem with Avada.

    Thread Starter roeleerder

    (@roeleerder)

    Hi Ali, thanks for your reply.
    I’m using Avada theme, version 7.6.

    I now see that my staging site runs v7.3 and doesn’t have this problem.

    I’m gonna look into it tonight to see if I can fix it with custom css.

    Thanks for pointing the cause.

    Ali Darwich

    (@tokyobiyori)

    SUPER-O EL MOPO

    @joshwillett Have you tried rolling back to a previous Avada version? It seems like that helped.

    @roeleerder Thanks so much for letting me know! If you need further assistance, I think the Avada support team can help, but if you need anything else from us, please don’t hesitate to contact us again ??

    Plugin Support Erica

    (@eeide)

    Hey there! This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. ??

Viewing 5 replies - 1 through 5 (of 5 total)
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