Tickets say sold out when there are no sales

  • Resolved joycegrace

    (@joycegrace)


    1 year, 2 months ago

    Hello,

    I am having an issue whereby the tickets I’m trying to set up are saying they are “sold out” when they are clearly not.

    I feel like something happens with this plugin when any changes happen to it. For example, if I disable say, Event Tickets Plus, and then reactivate it. Or when I change settings. Or delete and recreate a ticket…. something always seems to ‘break.’ But it’s not obvious because these are actions that normally would not cause an issue with any other plugin.

    Also, somehow, for some reason, your plugin automatically fills in independent ticket capacity to be at the shared capacity of all tickets. I do not do this myself. I just change little things as noted above, and then it is filled in. Definitely something in your plugin is ‘filling in’ this info. It is not done by a human. Can you tell me what it is?

    Ok, so now I’ve set the individual ticket capacity to 0 (after all, it says “optional”). See screenshot: https://cloudup.com/c5hfL3PP5et

    Then I ensure the shared capacity is set. See screenshot: https://cloudup.com/i_HXEJJ4zv8

    Then I click to save each ticket, and I click to update the post.

    The back end says “0 of 230 sold”. See screenshot: https://cloudup.com/cI9IsVuTx8i

    On the front end, it says the tickets are “sold out.” See screenshot: https://cloudup.com/cTN7A6F5C0O

    If I click to view the sales of the ticket, there are no sales. Just a blank page in WooCommerce. See screenshot: https://cloudup.com/cqVx6cFcmmO

    See screencast so you know I’m not crazy: https://cloudup.com/cKVApyYHcon

    Why does this happen and how can we get all tickets to share the capacity based on “Shared capacity” settings?

    Using Twenty Twenty Three updated theme. WordPress core is updated.

    Event Tickets Version 5.6.4

    Event Tickets Plus Version 5.7.4

    The Events Calendar Version 6.2.1

    WooCommerce Version 8.0.3

    WooCommerce PayPal Payments Version 2.2.2

    PHP 8.2

    WP Engine development Environment.

    The reason I am posting here despite using Event Tickets Plus is because we have a non-profit license which does not come with support. I am hoping someone can help explain this behaviour nonetheless. Or just take this as a bug report.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Thanks for reaching out. Let me help you with this one.

    Could you try configuring the tickets like in the screen recording below and see if that works for you?

    https://share.getcloudapp.com/7KuX1Nn7

    Let me know how it goes.

    Thread Starter joycegrace

    (@joycegrace)

    The tickets available in your screencast have a capacity, yes? And the one that has no capacity set is 0, and it says “sold out.” This is also what I’m experiencing.

    The problem is, I want to sell 230 tickets of any type. No ticket type should have a limit.

    If I add a capacity of 230 to each ticket, then I will sell 460 tickets. That is wrong.

    I want there to be no limit to any ticket type, but a shared capacity of 230 total tickets.

    How can this be achieved?

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    The tickets available in your screencast have a capacity, yes? And the one that has no capacity set is 0, and it says “sold out.” This is also what I’m experiencing.

    This is an expected behavior. When you set the capacity to 0, it will be considered sold out since no available tickets are for sale. You should set the capacity equal to the Shared capacity.

    The problem is, I want to sell 230 tickets of any type. No ticket type should have a limit.

    If I add a capacity of 230 to each ticket, then I will sell 460 tickets. That is wrong.

    I’ve tested this again with the latest versions, and after I sold a ticket, the quantity of the tickets in the tickets block is always 0. There seems to be a bug in how many tickets are sold in the ticket block. But when you view the attendee’s page, you will see that the shared quantity is properly applied.

    You can try testing it on your side by doing the following:

    • create a new event,
    • add a tickets block,
    • set the shared quantity to 5,
    • Add multiple ticket types on the same ticket block and try to purchase a ticket.

    Every time you purchase a ticket, the attendee’s page will be updated accordingly. And once you’ve sold five tickets all in all, your event page will show all the tickets as sold out.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    I’m reaching out to let you know that we’ve created an internal ticket to address the issue you reported, and we’ve included your case in it.

    Unfortunately, we don’t have an estimated time for when the issue will be resolved, but we’ll keep you updated as soon as a solution becomes available.

    —
    Internal Bug Ticket Reference: GTRIA-1084

    Thread Starter joycegrace

    (@joycegrace)

    Hello, since it has been over three months I thought I’d write in to check if this has been addressed yet?

    Plugin Support Atousa Najafi

    (@atousanajafi)

    Hi @joycegrace,

    Unfortunately, we haven’t addressed this bug yet.

    Although we are unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

    Thank you for your patience. Hang in there.

    Plugin Support Atousa Najafi

    (@atousanajafi)

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    • This reply was modified 6 months, 3 weeks ago by Atousa Najafi.
Viewing 7 replies - 1 through 7 (of 7 total)
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