Tickets not being emailed to customer

  • Resolved fathens

    (@fathens)


    2 years, 8 months ago

    Hello – I have made a few test purchases from different accounts and devices, see the order confirmation page, but have yet to receive any order confirmation or tickets through email. How do I fix this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Juan Aldasoro

    (@juanfra)

    Hi @fathens,

    Thank you for reaching out to us and sorry for the inconvenience.

    What are you using to sell tickets? Tickets Commerce? Which gateway are you using?

    Do you get to receive other emails from that site? (For example you can try the “reset password” one).

    Best,
    Juan.

    Plugin Contributor Juan Aldasoro

    (@juanfra)

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,
    Juan.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Tickets not being emailed to customer’ is closed to new replies.