Tickets never save

  • Resolved joycegrace

    (@joycegrace)


    1 year, 2 months ago

    Hello, I seem to be experiencing all these weird, inexplicable behaviours with your plugins.

    At present, every time I try to create a ticket, I enter the title, price and shared capacity, then I click on “Create ticket”. It never seems to ‘save’ if I click away from the ticket block.

    When I click away from the ticket block, it says “There are no tickets yet
    Edit this block to create your first ticket.” See screenshot: https://cloudup.com/c7iVlZv1mm6

    When click on that block, I see a blank ticket that is at $0. See screenshot: https://cloudup.com/cDYgkD6_KBp

    When I click on the blank ticket that says $0, it shows the info I entered earlier. See screenshot: https://cloudup.com/c8EuYHh5wdD

    If I then click “Create Ticket” again, I get the loading circle. When it is done ‘loading,’ I click away from the ticket block, and it says again, “There are no tickets yet.”

    Even when I click to update the post before clicking away from the ticket block, it does the same thing.

    It is an endless cycle.

    I have deleted the block, updated the post, and tried to create a new block. It never saves.

    I have WooCommerce and WooCommerce Paypal Payments enabled.

    I have disabled Tickets Commerce.

    I am inserting the tickets block into the Events Calendar Events post type.

    Can someone tell me what would cause this behaviour and how to fix it? There are no error messages to explain it.

    I have taken a screencast video to show what happens, and the settings I’m using:

    https://cloudup.com/c7dV9ZMo0aH

    (Above link creates a blank, un-clickable black box if I don’t put it in as code. please copy and paste into your browser to view)

    I am testing with Twenty Twenty Three and the latest version of WP core. The only plugins enabled are:

    • Event Tickets Version 5.6.4
    • Event Tickets Plus Version 5.7.4
    • The Events Calendar Version 6.2.0.1
    • WooCommerce Version 8.0.3
    • WooCommerce PayPal Payments Version 2.2.2

    The reason I am posting here despite using Event Tickets Plus is because we have a non-profit license which does not come with support. I am hoping someone can help explain this behaviour nonetheless.

    Thank you

    • This topic was modified 1 year, 2 months ago by joycegrace.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Thanks for reaching out. Let me help you with this one.

    I tried replicating the issue on my end, but it’s working as expected. Could you try to record again your screen when you create a ticket, and open the console log while doing that?

    see- https://share.getcloudapp.com/nOuQdJ0p

    In addition, please also check your error logs to see if errors related to our plugin were recorded.

    Looking forward to your reply.

    Thread Starter joycegrace

    (@joycegrace)

    @d0153 I opened up the page today to take this screencast for you and suddenly, it’s not doing that anymore. It is so inexplicable. Do you know what would have caused this behaviour earlier, even if it was temporary? Does this plugin depend on timed processes or take time to do whatever it needs to do, that we should wait a few hours in between changes we might make?

    It is on a WP Engine Development Environment. I’m not sure if that is causing some of this but I’m not technical enough to know.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Do you know what would have caused this behaviour earlier, even if it was temporary? Does this plugin depend on timed processes or take time to do whatever it needs to do, that we should wait a few hours in between changes we might make?

    The plugin should work anytime and it will not let you wait for a specific time before you can make your changes. I am not sure what happened, but any error message from the console log or from the error logs would help check this issue further.

    Let me know if you have further questions or concerns.

    Thread Starter joycegrace

    (@joycegrace)

    I have discovered that where I had tickets on a POST (‘regular’ WP post), this issue persists. I was able to see some errors in this screenshot: https://cloudup.com/cnM8S3idNMf

    Does this shed light on anything?

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    That’s weird. I tried replicating the issue on my end, but it’s working as expected.

    Could you try creating a new post and try adding your tickets like what is shown in the screen recording, and see if that makes a difference?

    https://share.getcloudapp.com/z8udpRz8

    Let me know how it goes.

    Thread Starter joycegrace

    (@joycegrace)

    Yes it works as expected on a new post. However, I am perplexed by how the old post doesn’t work. The issue is that if we start using this plugin long term, we will need to be able to make edits. If something is ‘triggering’ that other behaviour, this will create big issues for us. Can you tell me if the errors say anything useful?

    If it happens again in the future, will our only option be to cancel our tickets, then recreate them on a new post?

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    By any chance, did you create your tickets previously while using Tickets Commerce, and after a while you’ve decided to change it to WooCommerce?

    Thread Starter joycegrace

    (@joycegrace)

    @d0153 that is a possibility because I was testing everything about your plugin while trying to figure out if it would work for us. However, I can’t pinpoint this exactly to that. I did create tickets on a ‘regular’ post originally, using Tickets Commerce.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    I was checking on this again, and it seems there’s an issue when you change your Ticket’s payment settings. For example, when you initially use Ticket Commerce, create a post/event with a ticket, and after some time you change the payment settings to WooCommerce the previously created ticket will not be visible anymore including the attendees that bought it.

    Let me share this with the team, and I’ll update you as soon as I hear back from them.

    In the meantime, if you want to update your payment settings, it’s recommended to create a new post or event and add a new ticket.

    Thread Starter joycegrace

    (@joycegrace)

    Hello, has there been any update on this? This is creating a real limitation, especially when trying to set things up so that we can decide on the workflow we want to use. Thank you.

    Plugin Support Atousa Najafi

    (@atousanajafi)

    Hi @joycegrace,
    Once you switch to another ecommerce plugin such as WooCommerce, you need to recreate the tickets, as old ones remain connected to the previous ecommerce plugin and won’t be shown on the front-end.

    You can see the same behavior on both Block and Classic Editors.

    We recommend testing and choosing the ecommerce plugin before selling tickets band don’t change it during this time, this is to make sure that users can purchase tickets.

    Plugin Support Atousa Najafi

    (@atousanajafi)

    Hi,

    It appears that we haven’t heard back from you in a while, so I’m going to close this ticket. If you need any more help, feel free to start a new thread, and we’ll be happy to assist you.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Tickets never save’ is closed to new replies.