Ticketlist is empty, even for logged in employees

  • supervinnie40

    (@supervinnie40)


    6 years, 7 months ago

    I went through all the settings multiple times, but I can’t figure it out….
    When anybody (visitor, supervisor or admin) goed to the ticket-page, the ticketlist shows only the searchbar, nothing more.
    When I click in the search bar, press [SPACE] en then [BACKSPACE], it suddenly shows a ticketlist with items in it.

    Why isn’t my ticketlist showing normally?

    When a logged in visitor goes to the ticketlist, they should see their tickets straight away, without having to do anything. The admins/supervisors should instantely see all tickets in the system, without having to do anything/

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi supervinnie40,

    This may fix issue. Please go to Support Plus > Ticket List > Default Filters and just save setting. After that please recheck your issue.

    Thread Starter supervinnie40

    (@supervinnie40)

    Unfortunately this didn’t fix the problem. Actually, it didn’t change anything ??

    https://bit.ly/2LX4iZ3

    This is the website where it goes a bit wrong.

    Hi,
    This issue is due to js error for tinymce. Have you tried support page with another language? It may work with English.

    Thread Starter supervinnie40

    (@supervinnie40)

    Hi, I just added the page in 5 different languages (WPML) but it does the same thing in every language. I can’t seem to track down why the error occurs either.

    Hi,
    Can you please create ticket on our support page?

    Thread Starter supervinnie40

    (@supervinnie40)

    Done: #81699951

    Hi,
    I’m having the same issue. I have the version 5.0.2
    How to resolve that ?

    Thanks.

    Hi,
    It was conflict with other plugin. Please deactivate plugins one by one and check if the issue exists.

    If the issue stops after disabling a plugin, the conflict is there. Let us know how you go.

    If it do not resolve issue, please create ticket on our site.

    You are right, it was caused by a conflict with the Codevz Plus (v2.5.2) plugin.
    Thanks for your help.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Ticketlist is empty, even for logged in employees’ is closed to new replies.